Facility Assistant Manager - Goodwill Industries of the Inland Northwest

Closes: 1/26/25

Employment Benefits: https://discovergoodwill.org/benefits/

NOTE: Please apply early, as this job posting is subject to removal before the deadline if sufficient number of qualified applications are received. Thank you.

Summary:
The Facility Assistant Manager works in all areas of the facility under the supervision of the Facility Manager. Work in conjunction with the Facility Manager to maximize collections, production, sales, salvage, and customer service. The Facility Assistant Manager is considered in training to advance to Facility Manager. Must have valid driver license with personal auto insurance as well as pass background, credit, and driver record check.

Education and/or Experience:
Four year Bachelor's degree in related field preferred. Three to four years related production/retail management experience or equivalent combination of education and experience.

Essential Duties and Responsibilities include the following:

Facility Operations

• Provide excellent customer service.
• Assist in management of proper processing and separation of incoming donations, salvage, E-Commerce, E-Cycle, and E-Waste.
• Ensure assigned facility maximizes used goods processing through proper application of Production Standards: sorting, preparing, and pricing items for sale. Ensure production goals are met or exceeded on a consistent basis.
• Ensure maximum sales performance through proper stock rotation, display, signage, and inventory levels. Ensure the store meets or exceeds sales goals on a consistent basis.
• Ensure the facility is presenting quality customer service in a timely and courteous manner to all shoppers, donors, and employees.
• Act as a liaison with Workforce Development and Social Services for client program coordination.
• Assure that proper attention is given to floor appearance, cleanliness, and shopping environment including but not limited to: floor care, fitting rooms, cash register areas, aisles, trash cans, lights, restrooms, glass showcases, window ledges, and doors. Ensure that doors, odor control, POS Equipment, fire extinguishers, and restrooms are in proper working order.
• Assist in maintaining the appearance of the building exterior and parking lot, including but not limited to: windows, doors, sidewalks, parking lot lights, dumpster area, landscape, shopping cart retrieval, store entry, and signage.
• Assist in maintaining a clean and orderly production environment. Ensure machinery and/or devices are in proper working order.

Loss Prevention

• Keep facility clean and free of safety hazards. Ensure that safety procedures are understood and followed by all staff and facility employees.
• Ensure loss prevention matters are reported, investigated, and corrected in a timely manner.
• Ensure proper operation of facility security including but not limited to: door locks, alarms, office door, bank deposits, refunds, safe, and incident reports. Ensure proper cash handling, enforcement of POS procedures, and submission of required reports.

Additional Expectations

• Maintain availability to work a flexible work schedule consisting of a minimum of two evenings (store closing) shifts a week and two weekends (Saturday and Sunday) a month.
• Attend mandatory management and training meetings and conducts facility meetings monthly.
• Other related duties as assigned.