Facility Assistant Manager - Goodwill Industries of the Inland Northwest

Closes: 7/18/22

Note: This is a part-time position after the first 60-day training period. Please apply early as this posting may be pulled if enough qualified applicants are received.

Summary:

Deploy and support donated goods retail technology including point-of-sale and e-commerce. Support the proper operation and security of the point-of-sale (POS) system terminals, database, and servers. Support devices such as printers, scanners, and credit card terminals. Install and support workstations and IP telephones on a network. Travel to branch offices and retail facilities as required. Provide training and resolve concerns using help desk ticketing, remote control software, telephone, and email. Support mailboxes and Teams groups, SharePoint sites, and team member engagement apps. Support Microsoft Office 365 apps, Azure apps, and other hosted cloud services. Support local networks and wireless network access. Must successfully pass driver record and background check.

Education and/or Experience:

Bachelor's degree from a four-year college or university; or four years work experience relating to the support and maintenance of computers, peripherals, retail technology, Windows applications, and the end-user.

Computer Skills:

Requires experience working in a Microsoft Windows enterprise networking environment. Must be proficient in Windows server administration and Microsoft Office applications. Must be able to quickly learn business applications and communication tools. Must be able to build and repair computer systems. Must be able to install and configure displays, printers, copiers, and scanners. Will demonstrate the ability to create active directory accounts and mailboxes after instruction. Must be proficient in Point-of-Sale systems support, network support, and data center support. Able to use and support VMware vSphere and Microsoft Hyper-V virtual machines and host systems.

Certificates, Licenses, Registrations:
Microsoft application certifications and network system certifications are preferred. Travel required using company and/or personal vehicle. Must have valid driver's license, clean driving record, and proof of personal auto insurance.

Essential Duties and Responsibilities include the following:

• Provide after hours, on-call support as needed. Weekend hours will be required.
• Install Microsoft Windows, business applications, communications software, and system drivers.
• Configure, install, and maintain all POS and e-commerce systems and related peripherals including credit card terminals, registers, printers, scanners etc.
• Support the installation and operation of video surveillance systems including recording devices, physical connections, cameras, and software.
• Perform installation, configuration, and upgrades of software programs for POS and E-commerce.
• Create and configure computer accounts, user accounts, and retail operations security levels.
• Support all Facility's computing systems, including E-commerce, POS, bar-code tagging, shipping/receiving, donor services, and book scanning.
• Support of IT network connection closets, ensuring physical security, physical connections, and power distribution.
• Configure and maintain the E-commerce and POS servers as well as their associated workstations.
• Maintain all communications between the retail locations & the host servers & E-commerce cloud applications.
• Provide required written documentation & recordkeeping.
• Determine source of concern by interviewing users on the telephone.
• Administer security policies, updates, & antivirus on application servers.
• Maintain participant confidence & protect operations by keeping all information confidential.
• Contribute to team effort by accomplishing related results as needed.
• Troubleshoot office staff telephones, monitors, computers, network devices, & printers.
• Assist with physical installation & maintenance of network cabling.
• Advise users of best practices for the retail system, e-commerce, email, & file maintenance.
• Other duties as assigned.