Facilities Services Assistant at Generis Tek Inc.

Please contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Akshay Band at email address

We have Contract role for Facilities Services Assistant f or our Philadelphia, PA. Please let me know if you or any of your friends would be interested in this position.

Position Details:

Facilities Services Assistant- Philadelphia, PA

Location : Philadelphia, PA 19103

Project Duration : 12+ Months Contract

A Facilities Services Assistant – Generalist serves as a key resource for internal and external clients in a WTW office. Based on the needs of the office, the scope of responsibilities outlined below will vary

The role

Reception and Facilities Services Support

· Perform duties related to reception/switchboard including call and visitor handling

· Meet, greet and announce visitors in a professional manner

· Ensure visitors are identified in accordance with security procedures. Handle hoteling/visitor office space requests as required

· Monitor to ensure housekeeping standards are maintained

· Help to maintain the overall cleanliness and order/organization of the office space

· Provide first line support and guidance for all Facilities Services processes, systems and tools - escalate issues in a timely manner and follow up/track to ensure issues are resolved

· Also assists with ad-hoc requests for the office / market

· Monitor the local Facilities Services mailbox, responding promptly to inquiries

· Ensure compliance with Soft Services Standard Operating Procedures and IT Smart Hands Standard Operating Procedures

· Assist end users with operation of audio visual equipment

· Assist with checking of vendor receipts invoices; monitor and report vendor performance to Facilities Services Specialist

· Work with the Facilities Services Specialist, We Work Management, and outside vendors to arrange for repairs and maintenance of office furnishings, fixtures, equipment and space

· Assisting in activities related to the Freespace monitoring system (checking sensors, battery replacement)

· Assist with Occupational Health and Safety updates (e.g., general space walkthrough for potential hazards)

· Perform other Facilities Services duties as identified by the FSS including special projects

· Escalate questions/concerns to the Facilities Services Specialist

Secondary/Other Responsibilities

· Back-up support to conference center assistant

· Physical set up / break down of rooms for meetings

· Track upcoming conference/meeting room bookings

· Organize catered meals and provision of special equipment, as required

Other

· Cross Train in post and courier services to ensure timely collection and delivery, process outgoing mail and courier services procedures (USPS, FedEx, UPS, and other carriers)

· Escalate Unflood secure print issues following defined protocols

· Escalate questions/concerns to the Facilities Services Manager

Records logistics

· Facilitate the retrieval of records from offsite storage, as well as their return to storage

· Control access to highly sensitive files in compliance with Records Management

· Escalate questions/concerns to the Facilities Services Specialist/Corporate Records Management

The Requirements

· 2+ years’ experience in a professional office environment providing general office support

· Exceptional customer service skills

· Strong interpersonal skills, and the ability to deal professionally with clients, vendors and colleagues on the phone and in person

· Professional demeanor and appearance

· Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency

· Reliable and punctual

· Strong organizational skills, with demonstrated ability to multi-task and prioritize

· Knowledge of AV equipment and limited technology in a meeting environment

· A strong focus on detail and accuracy of work

· Strong time management skills

· Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate

· Basic knowledge of MS Office suite and Outlook

· Willingness to participate in daily hands-on room set-up, breakdown, clean-up.

· Heavy lifting required - Ability to lift at least 25 lbs.

· May require additional time commitment outside of normal business hours

· High School diploma, certificate or official equivalent.