Facilities Program Manager - The Building People

Description/Summary:

The Building People, LLC, has a position open for a full-time Program Manager in Kings Point, NY. The Program Manager shall implement and execute a comprehensive operations and maintenance program to ensure buildings and grounds are properly monitored and maintained to meet the functional, appearance, safety, security, and environmental standards. This leadership role will support the project on a day-to-day basis and is responsible for ensuring the project achieves the required quality of deliverables, within the specified constraints of time and cost, and to achieve the potential benefits defined by the client.  A successful candidate must be an effective communicator, have strong organizational and teamwork skills, proven problem-solving abilities, and the desire to innovate designs as well as the work processes.

• Provides leadership and management support for the Project Management Office & associated staff - to include Project Managers, Engineers, and Maintenance staff.
• Primary liaison for client engagement and communication.
• Coordinates all technical and business aspects of the project including client interface, presentations (both technical and executive presentations), and coordinates all external (client and subcontractors) as well as internal functional requirements for the project.
• Provides status reporting regarding project milestones, deliverables, dependencies, risks, and issues, communicating across leadership.  Develop and deliver program presentations to various audiences, including project team, clients, executive leadership, and key stakeholders.
• Ensures deliverable submissions are completed timely, accurately, and are in contractual compliance.
• Lead and manage budget process at both corporate and contract levels.
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks, and issues and ensure overall program is aligned to and directly support the achievement of strategic objectives.
• Performs internal quality control reviews to ensure projects and programs are proceeding according to scope, schedule, budget, and quality standards; analyze issues and troubleshoot problem areas; develops risk mitigation strategies; monitors and tracks resolution of issues and conflicts to ensure critical path deliverables.
• Develop and implement standard operating procedures (SOP) inclusive, but not limited to the following areas:  business processes, portfolio management, business case analysis, risk management, program reporting, communication management, performance management, quality management, data collection, and training.
• Defines success criteria and disseminates them to involved parties throughout project and program life cycle.
• Review essential contractual documents such as Scope of Work (SOW), Request for Proposal (RFP) and Information Report
• Planning, coordination and quality assurance requirements and specifications for service contract support of facility repairs.
• Coordinate directly with corporate Safety and Occupational Health Manager regularly.
• Lead and organize ongoing technical, safety, and operational process training programs and procedures.
• May participate in business development growth opportunities to include solicitation review, RFP support, proposal input, site walks and pricing submissions.
• Support tracking project status, performing inspections, providing documentation, and verifying completion of projects or work orders.
• Identify, document, and report all physical building deficiencies, followed by a recommendation for repair.
• May perform assessments and facility inspections to identify, document, and recommend additional facility maintenance requirements.
• Monitor physical and functional condition of building systems.
• Coordinate and participate in occupational health and safety inspections.
• Maintain environmental compliance.
• Documentation, checklists, schedules, and reports.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Will be required to provide after-hours support when needed.
• Other duties as assigned.

Required Experience/Skills:

The Program Manager must have at least Ten (10) years of O&M/Facilities Management type experience, with at least 5 years in a program management/supervisory role.  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Ability to build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Understanding of interdependencies between technology, operations, and business needs
• Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.
• Experience drafting and submitting budget proposals and recommending subsequent budget changes where necessary.
• Broad-based understanding of project management with strong planning, problem solving, and organizational skills.
• Excellent interpersonal, written, and verbal communication skills with strong leadership, project management, team building, and presentation skills required.
• Demonstrated experience in project leadership and team management.
• Extensive understanding of project and program management principles, methods, and techniques
• Proven success in providing on-site leadership for project team by building and motivating technical and non-technical team members to meet project goals, adhering to their responsibilities and project milestones.
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance
• Experience influencing and gaining buy-in from executives’ sponsors, team members, stakeholders, and peers.
• Experience working both independently and, in a team-oriented, collaborative environment.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Broad knowledge of building industry, government compliance & regulatory standards and environmental compliance laws and requirements
• Must be flexible and adapt to working in a demanding environment, including the need to travel and work remotely if / when required.
• Set and continually manage project and program expectations while delegating and managing deliverables with team members and stakeholders Coach, mentor, motivate and supervise project and program team.
• Detailed knowledge of building electrical, mechanical, plumbing, fire protection, interiors, and roofing systems.
• Experience conducting building inspections/facility condition assessments.
• Ability to work independently, efficiently, and prioritize effectively in order meet project deliverables and deadlines.
• Familiarity with standard CMMS systems, estimating tools, and Microsoft Suite.
• Must always be able to communicate effectively and in a professional manner.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. 

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.

During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Preferred Experience & Skills:

• A Project Management Professional (PMP) or a Certified Facilities Manager (CFM) certificate is desired.
• Federal contracting experience in managing O&M contracts.
• CMMS/Maximo.
• Deltek/Costpoint financial system experience.
• BAS/BMS operations and management
• Experience managing the dynamics of both Joint Ventures & Subcontractors.

Required Education:

• Ten (10) plus years of related experience and/or training or equivalent combination of education and experience.
• Bachelor's degree (B. A.) from an accredited college or university
• Ability to successfully pass government background investigation/clearance.
• Valid Driver’s License.