Facilities Manager - Jones Lang LaSalle Incorporated

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Manager

Washington DC

$97,900-119,900

Generally M-F, 8am-5pm (Must have Flexible schedule as needed)

JOB SUMMARY

The Facilities Manager interfaces with our clients, account teams and service providers to ensure superior delivery of the facilities services provided.  This position makes sure that any issues or conflicts are quickly and efficiently resolved with the highest degree of customer service. The successful candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and develop and effectively manage customer relationships.  

Summary of Role/Responsibilities:

• Support the Account Director in the delivery of services to operate and maintain the property including, financial, technical, maintenance, procurement, and asset & vendor management.

• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.

• Ensuring the JLL delivery is continuously delivering both operational excellence in our service and delighting the customers in their experience with our services. 

• Own site level relationships with the key client representatives and on- site key stakeholders to discuss ongoing service delivery, user experience and forward planning for the facility while, maintaining a positive working environment that is conducive of surfacing and resolving the root cause of issues.

• Assist with critical after-hour issues & participate as a key team member in response to emergency situations.

• Manage or assist with various facilities projects and provides input into business cases to support facilities and operating budget recommendations.

• Ensure compliance to Occupational Health and Safety policies, regulations, legislation and cultivate a workplace where health and safety is a priority for client, team members and contractors focusing on a “goal zero injuries” strategy.

• Support the implementation of short-term and long-term projects for the client.

• Support client’s Computerized Maintenance Management System (CMMS) to focus on providing know-how guidance, instruction and support for processes and procedures related to work order management delivery.

• Create and implement a comprehensive facility management plan to effectively manage the facility's operations and resources.

• Understand the design of the building and its systems to effectively address any facility-related issues.

• Develop maintenance programs, schedule equipment inspections, and assess the need for repairs or renovations to maintain optimal facility functioning.

• Perform monthly building inspections and plan of action to address deficiencies.

• Prepare, submit, and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure an accurate forecasting process.

• Ensure prompt and accurate management of purchase orders in JDE/E1.

• Directly accountable for the performance of several external service providers and partners.

• Hold service providers accountable to the terms and conditions of their contracts. Understand the contents and deliverables in their contract.

• Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics, and business practice.

• Meet or exceed defined client feedback scorecard objectives, develop action plans to address any issues and seek out opportunities for the continuous improvement of our services. 

• Nurture an environment conducive to good teamwork and cooperation among colleagues, including supporting a culture of diversity and inclusion and strong ethical behavior.

• Manage and operate facility utilizing industry and JLL Best Practices, implementing improved or new processes that improve service to the client and / or reduce cost.

• Collaborate with account Sourcing team on national and regional sourcing opportunities.

• Report critical and key performance measurements and achieve performance targets on metrics and internal audits (financial, operational, etc.).  Ensure audit action items are completed on the required timing.

Desired Qualifications:

• Bachelor’s degree or equivalent work experience in Facilities Management or property management

• Four to six years of facility, project or construction related experience in a Corporate Real Estate environment

• Superior people management skills

• Superior client relationship management skills

• Experience with managing multiple vendors and small capital projects

• Excellent time management skills to meet contractual deadlines and simultaneously handle and prioritize multiple projects, tasks, and requests.

• Experience working on a client-account strongly preferred.

• Managerial experience required including a history of “delighting” the occupants of the facility, budget management, contract management, and people development.

• Strong work ethic and interpersonal skills.  Energetic, articulate, and personable.   Ability to work well with others at all levels, including senior leadership, and across organizations.

• Strong written and oral communication skills.

• Strong analytical and critical thinking skills including a demonstrated ability to use data to find insights and drive decisions.

• Proficiency with Microsoft Office Suite – Word, Project, Power Point, Excel.

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Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.