Facilities Manager - Unibail-Rodamco-Westfield

Facilities Manager

This is a full-time management role accountable for supporting the day-to-day facilities operations of the property, including the shopping center and affiliated business units.

The role supports the URW vision of serving our communities, enabling customer connections, and reshaping how people shop, live, work and play – delivering a best-in class customer experience by elevating the shopping center environment and enabling a fulfilling customer journey.

Essential Duties

• Responsible for supporting the day-to-day facility operations of the property, and affiliated business units including budgeting (operational and capital), expense control, preventative maintenance program management, managing all building components (including HVAC, plumbing, Fire/Life Safety, and electrical systems), maintaining the aesthetic of the center, and maximizing the customer experience.
• Utilize facilities operational platforms to efficiently manage the operations of the center (CMMS, BMS/EMS/Contractor Management system etc.). Responsible for the integrity of information in these systems and databases, and ensuring these tools are fully optimized.
• Attend recurring action/asset meetings to ensure awareness of all aspects of the shopping center, especially on issues that pertain to tenant’s design and construction.
• Manage and oversee any on-site equipment or asset inventory.
• Project Management
• Perform local bidding, including RFP creation, bid leveling, proposed recommendations, and contract administration, while also supporting any regionalized/national bidding projects.
• Accountable and responsible for the timely implementation and completion of operational capital projects according to approved budget amounts.

Financial

• Accountable for control of expenses including negotiating contracts and reviewing profit and loss statements, to approved budgets.
• Support the reforecasting of the operating budget and preparation of the annual operational and capital budgets.
• Reconcile utility bills, expenses, and verify against metering data.
• Third-Party Vendor Management.
• Support performance management contracted services (national/regional/local), including securing bids, negotiation, renewals, payment, supervision, and termination, as required.
• Support supervision of janitorial services and oversee engineering, and maintenance functions, including walk-throughs, meetings, and work orders.

Safety Compliance

• Ensure center compliance with all safety programs at the direction of Risk Management, including OSHA, EPA, and other regulatory requirements. Maintain all State and Federal required reports and safety documentation.
• Maintain all fire and life safety systems according to local code and in a way that protects visitors, shoppers, and employees.
• Liaise with various city departments on building and safety issues. Resolve issues in a timely manner.
• Provide regular reviews of center incident reports and trends and implement appropriate programs to minimize risks.
• Assist with emergency planning and response in coordination with other key members of the center-level management team.

Sustainability

• Responsible for assisting in monitoring and minimizing the utility utilization at the center level, including electricity, natural gas, water, sewer, steam, and other externally provided resources which are critical to the operation of the center in a way that doesn’t compromise the other operational goals of the company.
• Support local, regional, and national initiatives in achieving URW’s Better Places 2030 goals, reducing the carbon footprint by 50%.
• Support LEED and BREEAM In-Use certification processes for new construction and existing operations; respectively.
• Support Central Plant Management (For Select Locations)

General Coordination & Duties

• Embraces, delivers, and achieves Signature Style™ standards – URW’s Operational Excellence program.
• Maintains a responsive open line of communication with tenants, including handling inquiries, operational considerations and liaise on fire and life safety system compliance.
• Coordinate onsite logistics as it relates to access/deliveries and screening.
• Coordinates requests with operational and cross-functional departments.
• Participates in Manager-on-Duty rotation, which includes some evenings and weekends, at the direction of the General Manager
• Conduct periodic off-hours inspections.
• On-site role with ability to respond to the property 7 days a week, 24 hours a day to manage emergencies. Must reside locally, with a reasonable commute.
• Attends weekly staff meeting and customer service (“Style” program) sessions.
• Attends required training classes and programs.
• Other duties, as assigned.

Essential Qualifications, Competencies and Experience

• BA or BS degree or equivalent experience required.
• 2-3 years of progressively responsible experience in coordination of maintenance, repair and operations of complex building or plant facilities; is desired.
• Familiarity with OSHA, EPA, and other regulatory requirements.
• Technical
• Ability to read and interpret blueprints, construction documents, and lease plans. Exposure to CAD, Bluebeam and other facility management platforms.
• Ability to learn and adopt technology solutions into workflow, that create greater efficiency, including Cloud-based software applications.
• Mechanical-experience where applicable for central plants, chillers, boilers, condenser loops based on installed systems. Base understanding of Package units, air handlers, forced air systems, water source heat pumps, VAV boxes, VFD’s.
• Ability to understand Vertical Transportation operations (elevators, escalators, travelators)
• Capable of understand complex building electrical systems (Master Meter, sub-meter, individual metering, transformers, low/high voltage systems)
• Familiarity and comfort with automated building systems, EMS (“Energy Management Systems”), CMMS computer-based work order systems, in addition to enterprise software systems, including PlanIt.
• Knowledge & understanding of Mechanical, Electrical, Plumbing, HVAC, Fire Protection & Fire Alarm systems/codes as well as ADA code.
• Exceptional process management skills: can organize and prioritize an efficient workflow, simplify complex processes, anticipate and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
• Experience working with union trade’s workers, and third-party service providers, as applicable.
• Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
• Ability to manage a budget, and forecast, while being able to analyze budget numbers for conformance to budgetary guidelines, explanation of variance.
• Ability to understand and interpret leases and other legal agreements.
• Demonstrated aptitude in problem-solving.
• Ability to maintain composure in all scenarios.
• Ability to manage administrative responsibilities, detailed and process oriented.

Compensation

Exempt

$93,000 – $118,000 + Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.