Plumbing Service Technician - The Contractor Consultants

Join Neptune Plumbing as a Plumbing Service Technician - Delivering Exceptional Customer Service!

Job Title: Plumbing Service Technician

Salary: $22.00 - $32.00 /hr (take-home pay)

Full Job Description

We are seeking a highly skilled and experienced Plumbing Service Technician to join our team at Neptune Plumbing. The ideal candidate will be responsible for providing top-tier service to customers, managing on-site installations, repairs, and maintenance, and ensuring customer satisfaction. Your role is to drive service success through expert problem-solving, timely reporting, and excellent customer relations.

Who we are: 

Neptune Plumbing is a trusted name in the commercial, industrial, and institutional plumbing industry, serving Cleveland and Northeast Ohio since 1957. As a family-owned business spanning three generations, we specialize in delivering high-quality plumbing solutions for a wide range of businesses, including corporate offices, healthcare facilities, retail establishments, and government institutions. With a commitment to efficient, timely, and cost-effective service, Neptune Plumbing takes pride in its expert team and advanced equipment, ensuring that no job is too large or complex.

• Provide exceptional service and support during field visits or dispatches.
• Manage on-site installation, repair, and maintenance tasks related to plumbing.
• Diagnose and troubleshoot errors or plumbing issues, providing effective solutions.
• Produce timely, accurate, and detailed service reports and document processes.
• Ensure all work follows company procedures, safety protocols, and plumbing codes.
• Drive service vehicles in a safe manner and maintain the vehicle as needed.
• Build positive relationships with customers by understanding their requirements and offering recommendations.
• Perform sewer and drain cleaning, including operating sewer cameras for inspection work.
• Collaborate with the team and share information across the organization.

• In-depth knowledge of local plumbing codes and standards.
• Ability to work flexible shifts and adapt to changing work schedules.
• Strong problem-solving skills, with the ability to work independently and as part of a team.
• Excellent documentation and organizational skills.
• Exceptional customer service skills with effective verbal and written communication.
• Willingness to be part of an "on-call" rotation, including nights and weekends.
• Valid driver's license with a clean driving record.
• Ability to pass background checks and drug tests.

• High school diploma or equivalent required.
• Minimum 4 + years of experience in all phases of plumbing.

• Must be available outside of normal business hours as needed, with on-call rotation required.
• Work in various indoor and outdoor environments with exposure to extreme temperatures and weather conditions.

• Must be able to climb ladders, crawl, stand, bend, crouch, kneel, and lift heavy objects (in excess of 50 pounds).
• Must have specific vision abilities, including close vision, distance vision, color vision, and the ability to adjust focus.

• 100% Employer-Paid Health Insurance for You and Your Family (after 90-day probationary period and union enrollment)
• Retirement Plan
• Paid Time Off
• Career Growth Opportunities
• Paid Training and Certifications
• Modern Take-Home Company Vans
• Company and Team Events
• Access to Backup and Knowledge Resources for All Jobs
• Modern Tools and Systems for Completing Jobs of All Sizes

• 8 hour shift
• 40 hours a week
• Monday to Friday

• Cleveland, OH and surrounding areas