Facilities Coordinator - Veterinary Emergency Group (VEG)

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. 

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!

THIS ROLE'S MISSION

We're seeking a Facilities Coordinator to physically support our existing hospitals while creating efficient processes to open future VEG hospitals. You will be responsible for coordinating various aspects of facilities management for our 80-+ hospitals, including routine maintenance, unscheduled repairs, vendor management, after-hours service calls, and as-needed projects to help the department stay organized and efficient, all in service of our 24-hour hospitals. You will help coordinate repairs and maintenance for specialized medical equipment. Your goal is to keep our hospitals in peak operating condition and provide the best possible customer service to our hospital employees.

WHO WE NEED

We are looking for a high-energy, motivated and passionate executor. This person knows how to get things done in a fast-paced, incredibly positive culture. You love what you do. You're a strong support partner with excellent interpersonal capabilities across a diverse group. You're able to quickly grasp the task at hand and apply value to the team where needed. You're happy to pitch in whenever and wherever in a developing environment. You have an excellent work ethic, are highly organized, and are self motivated. You are someone who loves what they do and loves doing it well. You love people + pets. 

WHAT YOU'LL DO

Coordinate and manage emergency, scheduled, and unscheduled repairs of HVAC, electrical, plumbing, glass & carpentry, in addition to any other facility-related issues as they arise. 

• • Assist with dispatch and coordination of medical equipment repairs & maintenance. (You will split your time between focusing on medical equipment and traditional facilities).
  • On-board vendors into the ServiceChannel platform 
  • Manage warranty repairs with General Contractors for newly opened hospitals
  • Assists the department with the planning of repairs, maintenance, and capital improvement projects as needed
  • Set up preventative maintenance contracts and service providers for new VEG locations
  • Routinely prepare and update work orders via ServiceChannel
  • Communicate with hospital management daily to obtain feedback and recommendations to meet and exceed operational standards
  • Expected to operate with a sense of urgency 
  • On-call 24/7 for the support and coordination of any emergency repair

WHAT YOU NEED :

This is a hybrid role and will be expected to sit in our headquarters (White Plains, NY) 3 days per week; routine travel to our hospital locations may be required.

• 2-3 years of experience in Facilities Management
• No experience is required with medical equipment - this training can be provided 
• Be extremely organized with the ability to retain and document institutional knowledge 
• Strong multi-tasking skills 
• Must excel at customer service; ensuring timely, positive, and proactive communication with relevant parties 
• Strong communication skills, both written and verbal
• Can conform to and be flexible with shifting priorities, demands, and timelines using analytical and problem-solving capabilities.
• Availability for after-hours support for a 24-hour business
• Ability to work with all levels of hospital staff within & outside of Facilities 
• Self-starter able to work independently but comfortable working in a team environment.
• Dependable and flexible when necessary.
• Good analytical and problem-solving skills
• Excellent interpersonal skills 
• Experience in the veterinary industry is not a requirement 
• Background in high-end retail facilities management is a plus
• Experience with ServiceChannel is a plus, but not a requirement
• Ability to assist in managing facilities of multiple, geographically diverse hospitals 

Able to travel to hospitals locations on a monthly or quarterly basis

BENEFITS

• Compensation range: $75,000 - $85,000
• Medical, Dental and Vision benefits beginning day 1 of employment!
• 401K with company match.
• 10 weeks of parental leave with 100% pay.
• Unlimited PTO.
• Company laptop and a monthly cell phone reimbursement.
• Casual office attire, dog friendly, and a kitchen full of snacks and beverages!
• Opportunity to grow and so much more!

VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!