FAC ENG-MAINT/DISPATCH - Ralphs

Position Summary:
Responsible for reviewing at the service call backlog in a "big" picture fashion allowing the service technicians to better utilize their time and to schedule/distribute the service call workload more evenly during peak demand times. Oversees the entire service call workload for the Atlanta service area. Concentrate on the service orders work flow process to allow the Administrative Support Personnel to concentrate on their assigned duties and to minimize overtime. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in California, Ralph's merged with The Kroger Company in 1998. Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Ralphs family!

Desired Previous Job Experience:
• Basic computer skills
• Experience in computerized dispatching systems a plus
• Knowledge of equipment repairs a plus
Minimum Position Qualifications:
• Ability to organize and prioritize
• Ability to work with other teammates
• Overtime may be required at times
• Ability to work a variety of schedules as required (including nights, weekends and holidays)
• Ability to travel independently

Essential Job Functions:
• Dispatches service technicians to install, service, and repair all equipment, fixtures, and buildings in the Kroger Atlanta Division.
• Reviews service calls from customers for proper product identification, call type, call notes for proper disposition of service order.
• Reviews call to see if they are the responsibility of other parties, i.e. warranty work, store operations and redirect the service requirement to the responsible party to include store operation responsibilities or to the Kroger Support Team.
• Schedules service orders according to urgency to balance the need for quality service to the store and the requirement to keep overtime to a minimum.
• Receives calls from service technicians by text, email, telephone, or in person in regards to scheduling changes, information input, etc.
• Schedule workload of technical staff to accomplish the completion of service orders in the most timely and cost effective manner.
• Monitors outages and problems with the computerized maintenance management system and enters said problems or outages into the Kroger Support Center helpdesk application.
• Determines if service technicians need to be dispatched during non-duty hours or if the required service can wait to be performed during normal duty hours.
• Must strive to maintain the acceptable level of service while keeping overtime to a minimum.
• Normal work shift will be comprised of 4-10 hour days starting at 8:00 AM to 6:30 PM and will work an opposing shift structure with one-day overlap with the other dispatcher/scheduler. Proposed workday schedule is one person, Sunday through Wednesday and the second person, Wednesday through Saturday.
• Exact schedule of workdays is subject to change to suit company needs.
• Generates &/or maintains reports in regards to workload backlog, productivity, service order associated costs and other reports relating to department activities.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.