Fabrication Sales Associate - KOAM, LLC

Reports to: Vice President Alt. Plant Manager

Summary of Position

This position is responsible for all sales-related activities.

Duties & Responsibilities

The Sales Associate position interfaces with customers via inbound calls, outbound calls, or through personal visits for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support.

Essential Functions/Core Responsibilities

Achieving specific sales targets and maximizing sale opportunities on each and every call 

Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs

Maintain broad knowledge of products, pricing, promotions, and procedures

Ensure service delivered to our customers meets contractual sales goals

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and sales performance

Answer billing questions by talking through components of customer accounts

fabrication/packaging products sales experience

Candidate Profile

Demonstrated sales technique and product knowledge preferred

fabrication/packaging products sales experience

Courteous with strong customer service orientation

Strong communication and negotiation skills required

Ability to effectively communicate, both written and verbally 

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Strong computer navigation skills and PC Knowledge

Ability to learn and think conceptually

Dependable with proficient attention to detail

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner

Able to rotate shifts, as needed

Excellent time management skills