F&B Coordinator | Full-Time | Nampa Civic Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The role of the Food & Beverage Coordinator at Nampa Civic Center is one of variety. The right candidate will possess strong critical thinking and communication skills, maintain a professional presentation and behavior at all times, and be unphased by busy, ever-evolving environments. They will act as the face of the OVG Hospitality division at this venue and must be prepared to interact with other departments or special guests at all times.

Reporting to the Hospitality Director, the Food & Beverage Coordinator (FBC) is responsible for supporting Catering, Concessions and Culinary senior leadership with the communication and organization of F&B Operations at Nampa Civic Center. Duties may include guest service quality control, coordination of staff/volunteers/sub-contractors, event support, inventory/procurement, food/drink preparation/production (compliant with alcohol and food service policies/laws), and any other tasks associated with F&B operating demands. The FBC must be able to provide a high level of event oversight, including technical and personnel support, to ensure the smooth operation of all F&B services.

The Nampa Civic Center often hosts prospective client tours. The FBC is expected to retain extensive knowledge of F&B service options and effectively communicate opportunities to clientele. The FBC is additionally responsible for operating as liaison between the Venue Management division and senior Hospitality Leadership. This includes developing a thorough understanding of the Catering, Concessions and Culinary Directors’ expectations, as well as taking minutes at F&B-related meetings throughout the week.

The FBC will act as the representative on duty in the absence of department-specific staff with regard to day-to-day operations. This may include maintaining coffee stations, executing small/simple kitchen orders and building catering sets. The FBC must actively and independently oversee employee/guest relations as required to ensure a positive, harmonious, compliant and cooperative environment. The FBC must maintain excellent attendance and be available to work a varied schedule, which may include evenings and weekends.

 

This role pays an hourly wage of $25 to $30.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until Dec 31, 2024.

About the Venue:Responsibilities:

• Positively represent the facility to potential clients; respond to inquiries regarding food and beverage services, send out food and beverage materials, and provide in-person site tours of the venue.
• Works in tandem with captains/supervisors to ensure proper set-up and operation of all F&B locations prior to doors. Responsibilities may include: verifying opening inventory, assigning tasks/locations to staff/volunteers/sub-contractors, communicating event-specific promotions, ensuring sanitation standards are met, verifying that each location is fully operational and meets company standards, ascertaining levels of food production has been met based upon projected guest attendance and more.
• As required by Hospitality Director, reviews documents for completeness and accuracy; assists in following up with facility users regarding deposits, insurance, and other related license agreement requirements in an efficient and timely manner.
• Ability to proactively interpret and understand the needs of the client and work in tandem with the operations team to ensure the delivery of the client vision.
• Build relationships by networking and prospecting with key decision makers; develop strong and effective relationships with influencers through professional, courteous and ethical interpersonal interaction.
• Ability to effectively communicate with all levels of the organization: front line service staff to senior leadership.
• Communicate daily with Assistant General Manager, Directors and Event Management staff about the needs of our guests and their expectations.
• Maintains constant communication with guests and on-site vendor contacts to ensure all expectations are met/exceeded; follows-up with clients/guests on their experience at the venue, ensuring that any issues have been resolved.
• Performs other duties as required by the Hospitality Director. This list of responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Qualifications:

• High School Diploma (or equivalent)
• Associate’s Degree or Certificate in Hospitality Management (or equivalent combination of education and experience) required.
• Bachelor’s degree in Hospitality Management or related field highly preferred.
• 2-3 years hospitality industry experience and/or training required.

• 1+ years food/beverage management experience required.

• Sales experience preferred (ideally in an event venue).

• Culinary and/or event coordination experience a plus.

• Strong leadership skills with the ability to (re)train, mentor and supervise the performance of FOH personnel.
• Ability to communicate clearly while adhering to high standards of business etiquette and professional verbal/written communication.
• Willingness to cover / back-up any position to ensure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met
• Ability to consistently represent the company in a positive and knowledgeable manner, while adhering to the highest standard of confidentiality and discretion.
• Ability to work independently both on and off venue property with little supervision or oversight; ability to work a variable work schedule, depending upon event/business requirements.
• Ability to prioritize work and effectively resolve workload issues; ability to take on special projects when presented.
• Learn and understand all facets in the operation of a multi-venue complex and apply that knowledge to continual growth/improvement.
• Make basic arithmetic calculations (addition, subtraction, multiplication, and division) either manually or by operating a calculator.
• Cash handling abilities; basic math skills including significant number manipulation.
• Demonstrated proficiency and successful experience in upselling catering service, contract negotiation and pricing, event scheduling, catering/banquet service excellence, cost control and menu development.
• Demonstrated proficiency in computer programs (e.g: Microsoft Word, Excel, Powerpoint, Outlook, SharePoint, etc.); Experience with ADP, Micros Oracle,  CaterEase, VenuePro and/or EventBooking a plus.

Physical Dimensions:

 

Performing the duties of this position involves extensive and continuous standing/walking. Routine activities may require the employee to be able to reach with hands and arms, sit, walk, stoop, kneel and crouch. The vision requirements include the ability to adjust focus, peripheral vision and close vision.

 

Working Conditions & Hazards

• Exposed to weather and non-weather related cold temperatures
• Wet and slippery floors
• Pinch points and tight working spaces throughout building
• Exposed to high noise levels

Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.