F&B Center Bar Bar-Back - Kickapoo Lucky Eagle Casino

Reports to:

F&B Beverage Shift Lead

Job Summary:

Assist the Bartender in providing friendly and excellent service to every guest as well as keep the beverage area clean and stocked at all times. Ensuring all applicable laws and regulations with respect to the safe and responsible sale and service of alcoholic beverages are strictly adhered to.

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Responsible for backing up the bartender(s) with their position responsibilities, which include maintaining a clean and organized lounge area at all bar locations.
• Welcome guests upon arrival. Use guest names during interactions and remember their preferences. Thank guests, offer farewells and invite guests to return.
• Responsible for keeping all liquor, alcohol and other beverages fully stocked in all bars and assigned areas.
• Responsible for frequently transporting supplies and material to and from coolers and storage areas.
• Responsible for quickly refilling and restocking bar areas that run out of supplies and material.
• Maintain a clean, sanitized and orderly work environment in accordance with health and safety standards including bar areas and storage areas. Ensure bar top is clean, clear of glassware and debris. Ensure ashtrays are clean and set in their appropriate location. Follow proper sanitation procedures at all times.
• Use personal protective equipment as required.
• Maintain soap and clean rags in each bartender's station.
• Restock and make sure bar areas do not run out of garnishes and mixes.
• Cut fruits to specification and prepare all condiment caddies; ensure bar areas do not run out of fruits or condiments.
• Ensure there is clean glassware at all times.
• Change, organize kegs, liquor storage shelves and soda bag-in-boxes as needed.
• Check glass washer for proper chemical mixture. Soak and clean soda bag-in-box hoses and nozzles.
• Maintain par stock levels by placing orders for wine, champagne, beer, liquor and perishables at the beginning, during and at the end of each shift.
• Receive and deliver all products to appropriate outlet and stock in accordance with par levels.
• Organize, sweep, and mop bar areas and bar storage areas, clean reach-in coolers and organize liquor storage shelves.
• Refill ice as needed.
• Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner.
• Abide by laws, policies and procedures pertaining to the service and sale of alcoholic beverages. Require evidence of age of any guest who appears to be under the age of thirty (30). Ensure responsible service of alcoholic beverages to all guests in accordance with standards.
• Observe guest behavior and cues to prevent intoxication and disorderly conduct.
• Promptly and professionally handle guest issues and communicate problems and concerns to management.
• Maintain knowledge of and provide guests with information about menus promotions, programs and various gaming options such as Slots, Poker and Bingo.
• Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.
• Stock service wells, set up and break down service wells.
• Maintain a professional and neat appearance at all times.
• Display a courteous and friendly attitude to all team members and guests.
• Accurately record all sales in POS system and collect funds for all products sold.
• Demonstrate and promote KLEC core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
• The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• High School Diploma or GED, preferred.
• Must be able to obtain and maintain current TABC certification.
• Experience in bartending or food and beverage service preferred.
• Must be able to understand and accept the risks involved with this position.
• In depth wine and alcohol beverage preparation knowledge preferred.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
• Must participate in tip reporting program.