External Affairs Specialist - AlohaCare

Apply online at http://www.alohacare.org/Careers/Default.aspx

The Company:

AlohaCare is a local, non-profit health plan serving the Medicaid and Medicare dual eligible population. We provide comprehensive managed care to qualifying health plan members through well-established partnerships with quality health care providers and community-governed health centers. Our mission is to serve individuals and communities in the true spirit of aloha by ensuring and advocating access to quality health care for all. This is accomplished with emphasis on prevention and primary care through community health centers that founded us and continue to guide us as well as with others that share our commitment. As Hawaii’s third-largest health plan, AlohaCare offers comprehensive prevention, primary and specialty care coverage to successfully build a healthy Hawaii.

The Culture:

AlohaCare employees share a passion for helping Hawaii’s most underserved communities. This passion for helping and caring for others is internalized and applied to our employees through a supportive and positive work environment, healthy work/life balance, continuous communication and a generous benefits package.

AlohaCare’s leadership empowers and engages its employees through frequent diversity, recognition, community, and educational events and programs. AlohaCare has a strong commitment to support Hawaii’s families and reinforces a healthy work/home balance for its employees. Because AlohaCare values honesty, respect and trust with both our internal and external customers, we encourage open-door, two-way communication through daily interactions, employee events and quarterly all-staff meetings. AlohaCare’s comprehensive benefits package includes low-cost medical, dental, drug and vision insurance, PTO program, 401k employer contribution, referral bonus and pretax transportation and parking program.

These employee-focused efforts contribute to a friendly, team-oriented culture which is positively reflected in the communities we serve.

The Opportunity:

The AlohaCare’s External Affairs team strives to use its expertise in public policy, public relations and community giving to strengthen AlohaCare’s service to Hawaii’s communities. As Hawaii’s only safety net health plan, we act upon opportunities to better serve Hawaii’s Medicaid and dual eligible Medicaid/Medicare beneficiaries, and the communities in where they live, in partnership with the Hawaii Medicaid program and stakeholders who share our mission. We seek to optimize opportunities to communicate and share the value AlohaCare brings to our island home. As a team, collaboration and continuous improvement are principle to our approach to working together to meet our goals.

Primary Duties, Responsibilities and Competencies:

Collaboration and Continuous Improvement

• Collaborate with external and internal partners to meet organizational goals
• Contribute to continuous improvement of deliverables and processes
• Demonstrate excellent customer service skills ensuring internal and external relations are conducted with a pleasant and friendly attitude and responds in a timely manner
• Assist with strategy implementation, coordination, and planning for all External Affairs functions
• Build and maintain long-term, productive organizational relationships through collaboration and partnership that support strategic objectives

Strategy and Project Management

• Contributes to the development and implementation of External Affairs strategies.
• Stays updated on trends to ensure AlohaCare incorporates best practices.
• Serves as a coordinator and liaison between the External Affairs and AlohaCare departments and external partners working in collaboration with teams to facilitate timely, high-quality deliverables.
• Collaborates with leadership to plan, direct and implement strategies in support of key projects and initiatives.
• Supports membership growth and retention by increasing AlohaCare’s brand awareness in the community.
• Coordinates both internal and external partners, including facilitating collaboration, creating and tracking work plans, timetables, deliverables, scheduling of meetings, maintaining meeting notes and documents, follow upon on assigned tasks, drafting presentations.
• Coordinates company logo items including soliciting and accepting internal feedback, tracking expenditures and budget, identification of swag, ordering and inventory maintenance.
• Perform research and analysis and provide recommendations regarding public policy, regulations and private or community initiatives and trends.
• Effectively communicate with a wide range of internal and external audiences including, government agencies, legislators, community leaders and advocates, members, providers, employees and media for a variety of formal and informal forums including public hearings, small and large group presentations, and correspondence
• Represent AlohaCare appropriately in external settings such as including legislative hearings, conferences, advocacy coalitions, and collaborative projects
• Support department budgetary and financial processes in compliance with company policies and procedures

Administrative Support

• Coordinates External Affairs administrative functions including updating and implementing policies and procedures, standard operating procedures, workflows, and related employee training.
• Function as primary support staff for internal work groups and committees.
• Track expenses for the External Affairs Department to ensure alignment with annual budget.
• Prepare letters, memos, and reports for External Affairs leadership, including slide presentations, charts, and graphs.
• Manage vendors to ensure the timely delivery of quality goods and services within budget targets, including the negotiation of contractual terms.
• Other duties as assigned.

Other

• Responsible for maintaining AlohaCare’s confidential information in accordance with AlohaCare policies, and state and federal laws, rules, and regulations regarding confidentiality. Employees have access to AlohaCare data based on the data classification assigned to this job title.
• Comply with all applicable State and Federal rules, regulations, policies, and procedures relating to marketing, communication and advertising materials and activities.

Required Competencies and Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• At least 2 years of nonprofit, health, philanthropy, public relations, and/or public policy experience
• Prior administrative support experience
• Solutions oriented, collaborative, positive, energetic contributor, and self-motivated leader
• Effective team player with members of various skill and expertise
• Strong written, oral, and interpersonal communication skills
• Strong organizational skills, ability to meet tight deadlines and manage multiple priorities
• Strong analytical, critical thinking and problem-solving ability
• Ability to work with diverse audiences and a variety of cultural and business environments
• Ability to play an effective role on a team with members of various skill and expertise
• Detail-oriented and able to work independently
• Flexible and adaptable to changing priorities and information

• Proficiency in Microsoft Office products (word, outlook, excel, power point, teams)
• Valid driver’s license and access to an insured vehicle or other transportation for off-site activities
• Willingness to embrace AlohaCare’s unique mission, corporate culture, and overall goals

Preferred Competencies and Qualifications

• Website, social media, media, events and/or communications experience
• Relationship building experience
• Managed Care experience
• Knowledge of Medicaid and Medicare programs
• Photography, videography or graphic artist skills
• Prior experience representing an organization(s) in public forums

Mental, Physical and Environmental Demands

• Sedentary Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
• Inside working conditions
• No environmental hazards
• Requires operation of general office equipment to include PC

Salary Range: $62,000 - $70,000 annually

AlohaCare is committed to providing equal employment opportunity to all applicants in accordance with sound practices and federal and state laws. Our policy prohibits discrimination and harassment because of race, color, religion, sex (including gender identity or expression), pregnancy, age, national origin, ancestry, marital status, arrest and court record), disability, genetic information, sexual orientation, domestic or sexual violence victim status, credit history, citizenship status, military/veterans status, or other characteristics protected under applicable state and federal laws, regulations, and/or executive orders.