Express Service Advisor/Trainee - Ourisman Toyota of Richmond

Express Service Advisor/Trainee

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What We Are Looking For

Ourisman Automotive is seeking an Express Service Advisor to join our Team.

Ourisman Toyota of Richmond is a busy, family-oriented Service Department.

We are seeking a motivated individual looking to grow into a career as a Service Advisor.

Are you passionate about helping people?  Do you think differently?

Do you strive to do things the best way they can be done as opposed to the way they've always been done?

Do you believe hospitality is one of the core tenets of providing an excellent service experience?

If this describes you then it's time to join the Ourisman Team.

Apply today!

About Us

In 1921, Benjamin Ourisman opened a Chevrolet dealership in Washington. At the start of World War II, Ourisman Chevrolet was the largest auto dealer in the U.S. Today, Ourisman Automotive Group has grown to over 17 locations and is still owned and operated by the 4th generation of the Ourisman family. Mr. Ourisman’s standards have set the bar high as “Every customer has to be completely satisfied, every time. We want them to come back and we’ll do whatever is necessary to reach that goal.”

What We Offer

• Competitive compensation
• Career Growth
• Mentorship Program
• Paid Training
• Medical, Dental, Vision
• Life and Disability
• 401 K
• PTO
• Discounts on products and services

Responsibilities

• Facilitate an easy, happy, care-free service experience for our guests
• Oversee flow of Drive Lane for Toyota Express Maintenance
• Provide top shelf concierge support for all owner inquiries, whether phone, text, email or in person
• Be the liaison between our guests and our lube technicians
• Take personal ownership of the customer's experience to ensure they are treated like you would treat a member of your family
• Ensure every guest receives fair and friendly service, always doing your best to help them find the best solution in every circumstance.

Qualifications

• Friendly
• Organized
• Team Oriented
• Excellent communication skills
• Time management skills
• Technology savvy
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check