Express Service Advisor - MARIN ACURA

Marin Acura is a locally-family owned and operated dealer since 1986. Because of our commitment to offering a world class client experience, we are a 5 time winner of the Acura DealerRater award, which is only given to the top Acura dealers. Not only do we clearly care about our customers, we focus on community involvement and giving back. Join a team that is moving the community and your career forward.

Job Summary: We have an immediate opening for a career-minded individual to fill our Accelerated (Express) Service Advisor position. If you're looking for a career, this could be your last job! We are Customer Service driven and we're looking for a professional who puts customers first. We are looking for professional with a stellar work ethic, a proven track record and someone who has performed at an optimal top level!

What We Offer:

• Competitive hourly pay plus commission bonus
• Medical, Dental, and Vision Insurance
• Short Term Disability
• Life Insurance
• Promotes from Within
• Paid Time Off (PTO)
• Cafeteria Flex 125 Plan
• Discounts on Parts & Service
• Employee New Car Lease Program

Position Overview:

The Express (Express) Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers. The service advisor is the dealership's first-line customer-relations and service representative.

Who You Are:

• A reliable individual with a good work ethic
• A team player who likes to learn and is process-oriented
• You are customer service oriented
• You are looking for an opportunity to grow your career in the automotive industry
• Able to work in a fast-paced environment
• 1+ years experience in the automotive industry
• You have a sense of urgency

Essential Functions:

• Greet each customer in a prompt, courteous manner, let customers who are waiting in line know that they will be helped soon
• Communicate with service customers to determine the nature of the mechanical problems
• Secure agreement from customers before repairs; cover cost estimate; and approximate time when vehicle's work will be completed
• Obtain customer and vehicle data
• Schedule appointments using dealership approved forms
• Advise customers on the care of their cars and the value of maintaining their vehicles following manufacturer's specifications, using maintenance menus
• Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration, and document properly on repair order
• Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
• Handle telephone inquires regarding work in process and appointments and returns phone messages promptly
• Interpret warranty information and policies to customers
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary
• Adheres to all company policies, procedures, and safety standards

Requirements:

• Must be at least 18 years of age
• Prior experience in the automotive industry (preferred)
• Experience with Reynolds & Reynolds Ignite DMS a plus
• Valid in-state driver's license and have and maintain an acceptable, safe driving record
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States