Export and Sales Operations Coordinator

Location: St. Louis, MO

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet’s surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:

The Export and Sales Operations Coordinator is a pivotal role within the Lubrication Management division of SKF. This position combines customer relationship management with export logistics coordination, ensuring seamless operations and superior customer service. The role involves building and maintaining customer relationships, managing export documentation, and coordinating shipments onsite to meet customer requirements and company policies.

Responsibilities:

• Serve as the primary contact for customers, internal sales teams, and international SKF offices by handling customer-facing activities via phone and email.
• Provide pricing and delivery information, manage customer order books, and handle customer complaints.
• Work closely with Production Planning, Purchasing, Logistics, and the Warehouse to ensure customer expectations are consistently met.
• Prepare and communicate product return authorizations and issue credits and debits to resolve invoice discrepancies.
• Delivery error and carrier return investigation onsite.
• Process export orders in JD Edwards and create export documentation using Global Wizard software.
• Coordinate onsite with outbound the consolidation of air and ocean export shipments.
• Work to ensure shipments are prepared timely and ready for carrier pick up.
• Oversee carrier pickups and ship confirm orders in the system once completed.
• Send export pre-alert emails with tracking and documentation to customers.
• Coordinate onsite with freight forwarders and transport carriers for export shipments. Ensure pick up of shipments with correct documentation.
• File export documentation and maintain organized records.
• Enhance export documentation processes for better efficiencies.
• Read and interpret export and dangerous goods regulations and attach proper documentation to shipments.
• Other duties as assigned.

Requirements and Qualifications:

• 2-3 years’ experience in an international trade setting and export documentation preferred.
• Prior customer service experience required.
• Excellent communication, interpersonal, and organizational skills.
• Strong technical aptitude and business mentality with the ability to make solid business decisions.
• Motivated self-starter and team player with a positive attitude.
• Ability to work well under pressure in a fast-paced, deadline-oriented environment.
• Proficient in Microsoft Office Suite, and AS400.
• Knowledge of world geography; second language skills a plus.
• Ability to walk in a warehouse environment for extended periods safely.

What You’ll Love About SKF:

Rest and Relaxation. Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration. SKF supports work/life integration, home, family, community, personal well-being and health. 

Diversity in the Workplace. ?At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits. SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment.  Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Invest in your Future. Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.

 

Reports to: Customer Engagement Manager

Location: St. Louis, MO

Job ID: 21294

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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