EXPO - Hard Rock Cafe

Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Responsibilities

The main responsibility of the Expo, is to make sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, servers run food to the table while it's warm and ready. The Expo is also responsible for communication between the service and kitchen staff while ensuring the quality, accuracy, and timeliness of all orders.

• Receive and order products.
• Make prep recipes and menu products to spec.
• Properly labeling, dating, covering and refrigerating prepped items for the line.
• Perform opening, closing & side duties: set up, stock, and break down all kitchen equipment and prep, line, expo stations.
• Maintain a clean and organized kitchen, line, expo, dish room and back dock.
• Clean dishes and operate a dishwasher.
• Practice safety and sanitation standards.
• Have a sense of urgency.
• Recycle products.
• Read items printed on order tickets or automated Kitchen Display System.
• Assemble orders: double checking product quality and specs.
• Have vast product knowledge.
• Knowledge in handling all re-cook, special prep, long ticket, large party/voucher group procedures.
• Communicate professionally with co-workers and Front-of-the-House staff.
• Act as a liaison between the Heart-of-the-House and Front-of-the-House staff.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• Performing duties which require bending & reaching
• Lifting & transporting up to 100-pound containers, dish racks, and trashcans
• Standing or moving, for up to 8+ hours
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all general safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

SKILLS

• Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors
• Can illustrate consultative skills and ability to work cross-functionally.
• Exhibits excellent verbal and written communication skills
• Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
• Possesses the potential and aspiration to serve as a Hard Rock General Manager.

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time. 
• Ability to sit for extended periods of time. 
• Ability to make repeating movements of the arms, hands, and wrists. 
• Ability to express or exchange ideas verbally and perceive sound by ear. 
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment. 

Additional Details

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.  Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).