Expert Site Reliability Engineer - Remote - Veradigm

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients' out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our healthcare provider solutions help practices to:

• Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
• Improve practice financial performance and take advantage of the benefits of health information technology innovations
• Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
• Get patients all their specialty medications faster and more easily

We are seeking an expertly skilled and motivated Expert Site Reliability Engineer (SRE) to enhance our dynamic team. In this senior role, you will be instrumental in safeguarding the reliability, performance, and uninterrupted availability of our systems and services. You'll not only manage and promptly resolve incidents as they arise but also use your advanced knowledge of Azure and AWS cloud services to prevent potential issues through strategic innovation.

As a leader in our SRE department, you will bring at least 8 years of relevant industry experience, including a minimum of 3 years in a senior capacity such as Senior SRE or Senior DevOps Engineer. Your day-to-day responsibilities will extend beyond incident management to embrace the mentorship of other engineers, guiding them through career progression and cultivating a culture of excellence and continuous improvement.

The ideal candidate for this position is someone with a passion for delving into and resolving complex technical challenges. You must be self-driven, possess exceptional problem-solving capabilities, and exhibit outstanding communication skills. Your role will involve frequent collaboration with cross-functional teams, where your ability to articulate technical concepts to a diverse audience will be key.

Expertise in developing, implementing, and tracking Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) are essential, as these will be your tools to quantify and achieve our high standards of service reliability.

What you will contribute:

• Serve as an on-call engineer, responsible for managing and resolving incidents that affect the availability and performance of our systems.
• Collaborate with teams with many years of experience in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.
• Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.
• Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
• Automate manual processes and tasks to improve efficiency and reduce human error.
• Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.
• Stay updated with the latest industry trends and emerging technologies related to cloud services and site reliability engineering.

The ideal candidate will have:

• Bachelor's degree in computer science, engineering, a related field or equivalent work experience.
• 7+ years of experience in development, operations, and infrastructure, with a current or most recent role as a Senior SRE, Senior DevOps Engineer, or an equivalent senior position for at least 2-3 years.
• Coding proficiency in a high-level programming language (C# preferred) and applied knowledge of Object-Oriented Programming: Java, Objective-C, C#, C/C++, Python. 
• Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
• 3+ years of experience with service-oriented architectures and microservices.
• Possesses a profound understanding of Site Reliability Engineering principles, with a proven track record in effectively implementing Service Level Agreements (SLAs), Service Level Indicators (SLIs), and Service Level Objectives (SLOs) to drive and measure system reliability and performance.
• Extensive experience in incident management and on-call support, preferably in a high-availability production environment.
• Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.
• Excellent troubleshooting and problem-solving skills, with a keen attention to detail.
• Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.
• Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
• Experience with monitoring and logging tools, such as Splunk, Prometheus, Grafana, ELK stack, or similar.

Additional Requirements for Expert SRE

• Mentorship: Demonstrated ability to mentor peers and guide them in their career progression, fostering a culture of continuous learning and improvement within the team.
• Customer-Focused Role: The candidate's current role must involve dealing directly with production environments and external customers, ensuring high standards of reliability and service quality.

Bonus Skills and Certifications

• Certifications in Azure, AWS, Terraform, Kubernetes