Expert(e) en sinistres - Transports et cargaisons/Claims Adjuster - Transportation/Cargo - Sedgwick Claims Management Services, Inc.

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Expert(e) en sinistres - Transports et cargaisons/Claims Adjuster - Transportation/Cargo

OBJECTIF PRINCIPAL :

Sous la supervision du vice-président régional, l’expert(e) en sinistres - automobile doit fournir un niveau de service élevé et constant en faisant enquête sur les réclamations des assureurs ou des tiers et en négociant le règlement des réclamations d’une manière satisfaisante pour toutes les parties.

FONCTIONS ESSENTIELLES et RESPONSABILITÉS :

• Gérer une enquête de bureau complète sur les réclamations qui lui sont confiées tout en respectant les normes de qualité de l’entreprise, y compris l’obtention de tous les détails sur la perte subie et des informations pertinentes, la détermination de la couverture et de la validité des réclamations, la communication avec les assurés et les requérants, la préparation des rapports et la négociation des règlements.
• Maintenir des dossiers exacts en conformité avec les normes et les procédures de l’entreprise, au moyen des systèmes informatiques spécialisés de l’entreprise.
• Déterminer le besoin et la méthode de coordination de l’assignation des mandats en collaboration avec les experts route.
• Examiner et interpréter les termes des polices afin de confirmer et de mettre en application la protection pour les pertes subies.
• Gérer de manière précise et efficace la facturation des dossiers attribués, en fonction des échéanciers établis.
• Maintenir une excellente relation de travail avec les clients existants, de manière à développer nos affaires.
• Suivre des cours de formation continue afin d’être au courant des questions et des changements qui touchent le secteur et les lois.

AUTRES FONCTIONS et RESPONSABILITÉS :

• S’acquitter d’autres fonctions attribuées.

QUALIFICATIONS :

Formation et accréditations

• Études postsecondaires.
• Bilingue (français et anglais)
• Obtention ou travail en vue de l’obtention d’un titre de PAA.
• Licence ou capacité d’obtenir une licence provisoire.
• Permis de conduire valable.

Expérience

• 3 à 5 ans d’expérience
• Expérience avec les marchandises (atout)
• Compétences avérées en matière d’expertise en sinistres, de négociation et d’analyse
• Excellentes compétences interpersonnelles et de communication
• Compétences informatiques avancées, y compris avec Office, Outlook et les applications Web

PRIMARY PURPOSE: Reporting to the Transportation Claims Team Leader, the Claims Adjuster, Auto is responsible for providing a consistently high level of service by investigating insurance claims for insurers or third parties and negotiating settlement of the claims to the satisfaction of all parties.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES:

• Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlements
• Maintains accurate records based on company standards and procedures, using company custom computer systems
• Identifies the need and co-ordination of task assignments utilizing field adjusters
• Reviews and interprets policy wording to confirm and apply coverage of losses
• Accurately and efficiently manages the billing for assigned files, within specified timelines
• Maintains an excellent working relationship with existing clients to further develop business
• Committed to continuous education to keep up-to-date with all industry and legislative issues and changes

ADDITIONAL FUNCTIONS and RESPONSIBILITIES:

• Performs other duties as assigned.

QUALIFICATIONS:

Education & Licensing

• Manages comprehensive desktop investigation of assigned claims while meeting company standards and quality, including obtaining all required loss details and relevant information; determining coverage and validity of claims,  and communicating  with insured and claimants; preparing reports and negotiating settlements
• Maintains accurate records based on company standards and procedures, using company custom computer systems
• Identifies the need and co-ordination of task assignments utilizing field adjusters
• Reviews and interprets policy wording to confirm and apply coverage of losses
• Accurately and efficiently manages the billing for assigned files, within specified timelines
• Maintains an excellent working relationship with existing clients to further develop business
• Committed to continuous education to keep up-to-date with all industry and legislative issues and changes
• Licensed as an adjuster in home province
• Completed or unrolled in CIP program

Experience

• 3 to 5 year experience in claims handling on large commercial vehicles
• Cargo experience an asset
• Proven adjusting, negotiating skills and analytical skills
• Excellent interpersonal and communication skills
• Advanced computer skills including office, outlook and web based applications

Skills & Knowledge

• 3 to 5 year experience
• Cargo experience an asset
• Proven adjusting, negotiating skills and analytical skills
• Excellent interpersonal and communication skills
• Advanced computer skills including office, outlook and web based applications

We are committed to inclusive, barrier-free recruitment and selection processes. If contacted for an employment opportunity, please advise Colleague Resources if you require accommodation.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.