Experienced Veterinary Receptionist - Bartram Trail Veterinary Hospital

• The position requires the completion of a high-school degree or further education, competence in the English language, patience, and a pleasant manner
• Ideally, newly hired receptionists will possess computer skills and have cashier and related front-office work experience.
• Pay will reflect the level of experience the candidate has.
• Candidates with work experience and continuing education in the veterinary field are highly preferred.
• Receptionists are customer-relations experts in veterinary practices.
• They are the client’s first impression of the practice, on the phone or in person.
• They must possess strong organizational skills, excellent telephone and in-person communication skills, and the ability to remain calm under pressure.
• Receptionists must have compassion for animals and their owners and understand the stress that patients and clients endure.

• Building positive, professional interpersonal relationships with clients and team members.
• Reporting timely and consistently to all shifts.
• Providing quality customer service such as greeting customers and answering questions.
• Answering phone calls and messages, which may involve triage, screening, and scheduling appointments.
• Differentiating routine cases from emergency cases.
• Scheduling appointments and surgeries.
• Entering client, patient, and financial data using the practice’s software.
• Processing payments, generating invoices, and explaining them to clients.
• Managing the retrieval and storage of medical records.
• Handling incoming and outgoing mail, email, PetDesk requests, and Weave messages.
• Updating and filing patient charts.
• Entering data into a computerized billing program.
• Processing credit card payments and preparing bank deposits.
• Retrieving and preparing prescriptions.
• Assisting with pet supply purchases such as pet food, supplements, and grooming items.
• Maintaining the cleanliness of the waiting room.
• You should expect to spend nearly all your workdays at the front desk.

• Part-time benefits available after a 90-day probationary period include pet care discounts and a uniform allowance.
• Part-time is typically 2-3 weekday days in conjunction with alternating Saturdays. (Part-time is considered regularly scheduled for 63 hours or less in a bi-weekly payroll period.)
• Full-time benefits available after a 90-day probationary period include designated paid holidays, 75% health insurance, pet care discounts, and a uniform allowance.
• Full-time is typically 4 weekday days in conjunction with alternating Saturdays. (Full-time is considered regularly scheduled for 64 hours or more in a bi-weekly payroll period.)
• Paid time off starts after 1 year of employment.
• Continuing education is encouraged and supported upon approval.

• Please send a cover letter along with your resume to healthypets@bartramtrailvets.com if you are unable to add the cover letter to the top of your template on this site.
• Use this word in your cover letter "supercalifragilisticexpialidocious" to stand out. If you have animal handling experience, but it is not reflected in your resume, please explain in the cover letter.
• To expedite the interview process please fill out our official online application at https://www.bartramtrailvets.com/join-our-team/

Bartram Trail Veterinary Hospital is growing and looking for upbeat, detail-oriented individuals that are able to multi-task in a full-service companion animal veterinary hospital. We are a full-service veterinary and boarding facility. We want our clients and patients to be recognized when they walk through the door and feel like they are family. Our doctors and support team compassionately and competently care for their patient's wellness needs, keeping them up to date on any needed vaccines or laboratory testing, as well as addressing ill patients and surgical cases.Our veterinary capabilities include in-house CBC and serum chemistry analyzers, a tonometer, digital x-ray, dental x-ray, high speed dental drill/scaler/polisher unit, microscope, laser therapy, isoflurane anesthesia machines, multi-parameter patient monitoring equipment, ultrasound, ophthalmoscope, otoscope and doppler blood pressure. We have a committed surgical suite, 2 wet tables and a dry table in the spacious treatment area. There are four exam rooms with plenty of elbow room. Our records are maintained on our Intravet software for easy access. Our teams work in units of a veterinary technician/assistant with each doctor to ensure smooth flow and that there is always a helping hand. Our standard appointments are 30 minutes long. The boarding area has separate areas for dogs and cats, with 4 smaller rooms for the dogs, to facilitate ease of caring for our boarders. There is even a room just for our smaller canine boarders that is quieter. Although we do not have a groomer, we do brush-outs and baths as requested from our clients. All vaccines must be up to date for our boarders, daycare pets and baths so that all the animals in our care are protected. We also require a current negative fecal parasite exam as our backyard play area is real grass and we want everyone to be safe from infections. The boarding team know the pets and owners well as many of our boarders have been coming in for a long time. The boarding area is directly attached to the rest of the hospital so any care or concerns our boarding team have regarding a pet in their care can easily be addressed by the doctors.If this sounds like someplace you would like to work, send us a resume! Maybe you will be the newest team member at Bartram Trail Veterinary Hospital.