Experienced Front Desk Associate Sterling - Aqua-Tots South Riding

Are you looking for a fun job? Don't want to be tied down at a desk? If you answered yes, we would love to have you join our Aqua-Tots team!

• Currently looking for candidates looking for Full-Time hours with weekday nights availability or weekend availability
• Hours can include a combination of 9:00 am-8:00 pm Monday-Friday and 8:30 am-5:00 pm Saturday & Sunday

Position Objective: Work with General Manager, Office Manager, and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

• Greet customers when they come into the facility
• Comfortable talking to parents and kids
• Ability to work comfortably on a tablet or computer
• Communicate effectively with potential and existing customers
• Build relationships with families
• Handle customer complaints gracefully with a win/win outcome
• Report to manager if complaints are unresolved
• Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

• Uphold our Aqua-Tots Swim Schools Core Value
• Provide families with world-class customer service
• Guide our parents and their tots through their journey to a lifetime of water safety
• Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
• Sell swimming lessons, and related swimming merchandise
• Answer phones with the proper Aqua-Tots Swim Schools greeting
• Provide information about our facility, swim programs, and birthday parties
• Give facility tours to new and existing customers
• Opening or closing of the facility
• Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials
• Register new/existing customers
• Enter absences/schedule makeups
• Ensure facility safety and cleanliness
• Prepare new customer T-shirt, Bag, and Welcome Packet
• Process registration fees and tuition payments at time of registration
• Obtain and verify registrations from new families on the first day of lessons
• Communicate to instructors absences and makeups recorded during the current shift
• Fill out Certificates of Completion for all graduates
• Take photos of all graduates with Ollie the Otter
• Perform all duties as outlined on the daily shift checklist

Hours & Shift Structure

• We operate on "set" schedules. Schedules are the same from week to week and can be adjusted by communicating with school leadership.
• Everyone is different and has different scheduling needs! Training schedules are flexible and may look different than permanent schedule. We will talk at length about your schedule to make sure it's sustainable and a good fit for you.
• Monday - Friday Operating Hours: 9:00 am-8:00 pm
• Saturday Operating Hours: 8:30 am-5:00 pm
• Sunday Operating Hours: 9:00 am-5:00 pm
• Shifts are generally 4-5 hours long. Shifts are generally scheduled from 8:30 am-1:00 pm and 3:00 pm-8:00 pm.

Requirements

• Energetic, friendly, fun personality
• Willingness to learn
• Must be willing to work weekends
• Candidates that possess a minimum of 1 year of either customer service or teaching experience

Preferred

• Candidates that are staying local to the area for at least a year (ideal for NOVA/GMU students or those out of school)
• Candidates with customer service and/or childcare experience
• Spanish speaking is a bonus

Pay rates for Front Desk starts at $15.00 and up to $18.00/hr based on experience.

Salary: $15.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Weekly Pay

Shift:

• 4-hour shift
• 8-hour shift
• Day shift
• Evening shift
• Night shift

Experience:

• Customer service: 1 year (Preferred)