Experienced Dental Front Office Coordinator - SERENITY GROVE DENTAL
Loxahatchee Groves, FL 33470
About the Job
Serenity Grove Dental, a brand-new dental practice located in Wellington, FL, is excited to open its doors in January 2025! We are seeking a friendly, outgoing, and organized Front Office Coordinator to ensure smooth and efficient patient experiences. This role is integral to maintaining a productive office environment by managing appointments, treatment plans, insurance, payments, and supporting the overall administration of the practice. As a compassionate and honest team player, you will communicate effectively with both patients and staff to create a welcoming atmosphere. At Serenity Grove Dental, our mission is to provide exceptional care while building meaningful relationships with our community and local businesses.
Summary:
The Front Office Coordinator is responsible for overseeing all administrative aspects of the patient experience, including appointment scheduling, insurance coordination, treatment plan presentation, billing, and ensuring a clean and welcoming office environment. This role is pivotal in maintaining operational efficiency and providing outstanding customer service.
Essential Duties and Responsibilities:
Skills and Qualifications:
To perform this role successfully, candidates must be able to handle the essential duties effectively. The following knowledge, skills, and abilities are required:
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Summary:
The Front Office Coordinator is responsible for overseeing all administrative aspects of the patient experience, including appointment scheduling, insurance coordination, treatment plan presentation, billing, and ensuring a clean and welcoming office environment. This role is pivotal in maintaining operational efficiency and providing outstanding customer service.
Essential Duties and Responsibilities:
- Patient Scheduling & Registration: Efficiently manage patient appointments, registration, and scheduling to ensure timely and smooth office operations.
- Insurance & Billing: Verify insurance coverage, process billing and collections, provide financial counseling, and ensure all data is accurately entered and posted.
- Treatment Plan Presentation: Effectively present treatment plans and coordinate patient care options.
- Customer Service: Provide exceptional customer service, resolving any patient complaints and continuously improving processes to ensure patient satisfaction.
- Office Organization & Cleanliness: Maintain a clean, welcoming waiting area and ensure the office environment is organized and ready for patient care.
- Coordination with Providers & Insurance: Communicate with insurance companies and service providers to ensure proper claims and reimbursements.
- Compliance & Office Policies: Follow office policies, professional expectations, and ensure adherence to clinical service excellence and outstanding patient care standards.
- Multitasking & Team Support: Perform a variety of administrative tasks, such as maintaining supplies, assisting with office operations, and contributing to a collaborative team environment.
Skills and Qualifications:
To perform this role successfully, candidates must be able to handle the essential duties effectively. The following knowledge, skills, and abilities are required:
- Working Experience: 3 years of working experience in a similar position at a dental/medical office.
- Dental Billing & Insurance: Strong knowledge of dental billing, including Medicaid, commercial insurance, and processing claims.
- Customer Service Skills: A focus on delivering outstanding service with the ability to resolve patient issues with a positive and professional attitude.
- Practice Management Software: Proficiency in using dental practice management software and other computer systems.
- Multitasking & Problem-Solving: Ability to manage multiple tasks efficiently and solve problems as they arise.
- Communication: Excellent verbal and written communication skills, with the ability to interact with patients, staff, and third parties professionally.
- Team-Oriented: Collaborative with excellent interpersonal skills, contributing to a positive team atmosphere.
- Process Improvement: Knowledge of continuous process improvement and the ability to implement changes that enhance office efficiency.
- Preferred: Bilingual proficiency in English and Spanish (both written and verbal) is highly desirable.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Source : SERENITY GROVE DENTAL