Experienced Customer Service Representative - Hamstra Heating & Cooling

Are you passionate about providing exceptional client experiences? Do you thrive in a dynamic environment where your communication skills shine? If so, we have an exciting opportunity for you to join our team as a Customer Sales Representative!

Hamstra Heating & Cooling is a locally owned and operated family business that has been around since 1983. The company was built from a code of ethics and integrity and aims to provide exceptional customer service and quality comfort services. We are looking for a like-minded, self-motivated individual to join our team in Tucson.

What We Offer:

• 401K with a 4% company match after the first year with immediate vesting.
• Access to financial advisors to ensure your financial future is secure.
• HSA option paid by the employer - free to the employee.
• Free access to employer-paid Nice Healthcare, offering comprehensive medical services.
• Additional medical insurance options with employer contribution.
• Dental insurance with employer contribution.
• Long-term disability - Employer Paid.
• Short-term disability - Voluntary.
• Life insurance, employer paid, with voluntary employee option for additional coverage.
• Generous PTO Hours with increased hours based on tenure.
• Paid Holidays.
• Immediate access to onsite company Fitness Center.

Work Hours: 7:00 am to 4:00 pm/8:00 am to 5:00 pm - Hours may vary by season.

Pay Scale: $16.50 to $22.00 an hour, depending on experience

Primary Job Function:

As a CSR, your primary responsibility will be to deliver an unparalleled client experience to both internal and external clients over the phone. You will play a crucial role in directing calls efficiently to the appropriate individual or department, minimizing hold times. Additionally, you will schedule appointments and work orders through inbound and outbound calls while supporting the administrative requirements of the Service and Installation Departments.

Required Qualifications:

• 5+ years of proven client service experience.
• Previous supervisory/lead experience in a customer service setting.
• Professional phone etiquette.
• Basic Microsoft Office skills.
• Strong verbal and written communication skills.
• Ability to multi-task effectively.
• High level of attention to detail, organization, and task follow-through.
• Proven ability to prioritize and manage time effectively.
• Ability to maintain a positive energy and attitude, even in challenging situations.

If you're ready to take your career to the next level and join a dynamic team committed to excellence, apply now! We look forward to welcoming you aboard and supporting your professional growth and development.