Experienced Customer Service Representative/Receptionist - Falls Church Animal Hospital - VA - Veterinary Innovative Partners

We are seeking a dedicated and customer-focused individual to join our team as a full time (30-40 hours per week) experienced Customer Service Representative/Receptionist. In this role, you will be the first point of contact for our customers and play a crucial role in providing exceptional service.

About Us: Falls Church Animal Hospital is a full-service companion animal practice located in Falls Church, VA. Falls Church Animal Hospital is proud to practice the gold standard medicine thanks to our highly trained and experienced support staff. For more information please visit our website: www.fallschurchanimalhospital.com

Responsibilities:

1. Client Interaction and Communication:
• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about our services and policies.
2. Check-In and Check-Out Procedures:
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate smooth check-out processes, including scheduling follow-up appointments and providing post-operative care instructions.
3. Administrative Tasks and Record Keeping:
• Maintain accurate electronic and paper records, including patient files, appointment logs, and client communication.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Manage and update client information in the practice management software.
4. Client Education and Support:
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms, explaining treatment plans, and addressing concerns.
5. Team Collaboration:
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service.
• Assist in coordinating appointments, procedures, and special requests.

Qualifications:

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Benefits:

Salary: $16-$18/hr, to commensurate with experience.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets