Experienced Customer Service Representative - Locinox

Our Company

Locinox – An international company headquartered in belgium, founded in 1988 – has been aggressively expanding sales in the us market for 8 years, and currently looking for a Customer Service member to join the North American team. Locinox is the leading manufacturer of exterior gate and fence hardware. As the experts in the industry for over 30 years, we focus our product development on high-quality, innovative solutions that simplify installations and make our customers’ lives easier. Our vision is to better the industry by equipping every high-quality fence gate with at least one locinox component.

Locinox manufactures high quality gate and fence hardware (precision mechanics and electro-mechanics) and is known in this niche market for providing innovative products that are built for exterior use. Through a wide network of both distribution and direct channels our product finds its ways to the gates. Our products ranges include hydraulic gate closers, automated access control, locks and keeps, turnstile control mechanisms and other products that fit the need of quality gates.

Our products are world-class and are sold in over 60 countries. have a look at our corporate movie on http://www.locinox.com/

Job Description

Seeking an experienced support representative that has technical aptitude paired with the skills of a customer service professional. This full-time position will work in our Customer Support team in the Chicago suburban area office. (This is an on-site role, in Glendale Heights.) The Customer Support team is responsible for customer service, order entry, administrative functions, operations, quality, and technical support. Because we are a small US based team in a fast-growing company, everyone’s role is dynamic, and we bring our talents together to get the job done. We are looking for a new teammate that can adapt in situations and be guided by strong business principles and ethics.

This candidate will report directly to the Customer Support Manager. Timely and accurate use of the existing CRM and ERP system is critical. .

Profile

Duties of a Technical Support Representative:

• Perform general tasks included in daily office work.
• Utilize the Microsoft Dynamincs and the Office suite of products. (i.e. Word, Excel, PowerPoint, CRM)
• Participate in product and job training provided by Locinox.
• Answer incoming calls for ordering, administrative questions, and technical support.
• Enter sales orders, quotes, and process payments.
• Understand the customer mix and work with Sales to funnel leads.
• Articulate the Locinox product mix & give recommendations based on sound judgement.
• Optimize and utilize our standard operation procedures.
• Collaborate on technical support projects.
• Make decisions that reflect an understanding of, and align with, the complete order cycle.
• Additional duties will be assigned as they arise.

The right candidate will ideally have:

• 5+ years of experience in a similar role.
• Ability to learn and retain technical information quickly.
• A willingness to work individually and in teams as needed.
• Agility in changing roles as we are a rapidly growing business unit.
• Project management/organizational skills.
• Experience with Microsoft Dynamics 365, Microsoft Office; CRM, etc.
• Understand the importance and responsibility of a customer facing role.
• A desire to learn the company culture, join in and add value.
• We want you to grow, so we can grow…your position today can grow and evolve; we want someone to be a part of our long-term focus.
• College or technical education is desirable, or equivalent in experience.
• Bring your sense of adventure!

Benefits: Salary, Retirement planning, Health, Dental, Vision, and Life Insurance, Monthly profit share bonus.

Locinox USA is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Locinox USA makes hiring decisions based solely on qualifications, merit, and business needs at the time.