Experienced Customer Service Representative - Sunshine Air Conditioning, Inc.

Sunshine Air Conditioning, Inc. is a rapidly growing, drug-free, residential heating and cooling company whose mission is to create, restore, and maintain indoor comfort and air quality by delivering the highest value products and exceptional service to our customers. We believe in accountability, integrity, innovation, transparency, and loyalty.

We are looking for an experienced, full-time, hourly Customer Service Representative to join our team. Qualified candidates will have a proven track record of attendance, hard work, initiative, ambition, compassion, and empathy. To learn more about us please visit our website at: https://sunshineac.com/core-values/

Pay: $18 to $21 per hour based on experience, paid weekly; overtime possible

Job Schedule: Typically Monday through Friday, 8am - 5pm

Job Summary:

This full-time CSR will interact with Sunshine AC's customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail all while providing a "best-in-class" customer experience.

Job Responsibilities (during OJT and beyond):

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Maintain technicians' daily schedules.
• Keep customers apprised of the tech's schedule/lead times.
• Resolve customers' concerns and answer customers' questions to the best of your ability.
• Follow communication procedures, guidelines, and policies.

Required Qualifications, Knowledge, and Skills:

• High school diploma or GED
• Ability to multi-task, prioritize, and manage time effectively.
• Great communication skills (verbal and written) and ability for active listening.
• Computer skills & ability to learn new software.
• 2+ years of customer service and scheduling experience
• Knowledge of Residential HVAC is recommended but not required.

Why work for us? Sunshine Air Conditioning is a family-oriented company that takes pride in treating our team like family. Our close-knit group enjoys celebrating each other's birthdays, work anniversaries, and achievements. As a member of the Sunshine team, you can enjoy the following benefits:

• Health Insurance (we cover employee's premium)
• Dental Insurance
• Vision Insurance
• Life Insurance (we cover a $25,000 policy for the employee)
• Other supplemental insurance available
• On-the-Job Training
• Weekly Pay
• Paid PTO (including 6 major holidays)
• 401k, with up to 4% Company match
• End of the year Employee Appreciation Dinner
• Opportunities for overtime
• Gift card on birthday
• Company-provided logo'd shirts

Candidates will be required to pass a background check upon being given a conditional offer of employment.

Sunshine Air Conditioning is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

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