Experienced Claims Handler - Commercial Property - South London - Sedgwick Claims Management Services, Inc.

This is an excellent opportunity for a talented candidate with extensive customer service experience to really make a difference to people and provide superb customer service to the portfolio of clients within our Commercial Division. The role would suit someone presently in a customer service or technician role wishing to develop their career further and deal with more complex or high value commercial claims, with the potential to develop into an adjusting role in the future.

Working alongside commercial adjusters, you`ll assist in managing direct cases and have the ability and background knowledge to make the right decisions on each claim. You`ll also support colleagues by  sharing information, gathering evidence and working with third parties to provide full account case details of the claim through to settlement or repudiation.

Most importantly, you`ll be able to put yourself in our customer`s shoes, see the full picture and have the ability to make decisions based on the facts, treating all claims on their individual merits.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

• Experience of household and commercial property damage insurance claims an advantage
• Superb communications skills - listening and acting upon information given
• Able to work as part of a team in a fast-moving environment and in compliance with SLAs  
• The ability to work on your own initiative and to assist adjusters in moving caseloads to conclusion
• Able to develop and maintain a close working relationship with the customers, to promote customer satisfaction during all stages of the claim
• Understanding and empathy when required
• Able to prioritise your workload on a daily basis
• Excellent keyboard/ IT skills
• Ideally be educated to an advanced level
• Dip CII/cert CILA qualified or willing to work towards this qualification

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.