Experience Specialist/Receptionist: Altoona Family Medicine - UnityPoint Health

Experience Specialist/Receptionist

Altoona Family Care Clinic

Monday-Friday 8:00AM-5:00PM

Full Time + Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?  

• Commitment to our Team – We’ve been named a Top 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.  
• Culture – At UnityPoint Health, you matter.Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.  
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.  

• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.  
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.  

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ 

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately.  Takes telephone messages and directs calls in an appropriate and professional manner. 
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. 
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. 
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. 
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Perform functions other than described due to extenuating circumstances.
• Other duties as assigned.

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus!