Experience Guide (Spa Front Desk) - The NOW
Bethesda, MD 20814
About the Job
The NOW Massage offers a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.
We focus on delivering a spa experience but eliminate the exclusivity and cost of a traditional day spa. We say show up for yourself so you can better support others. Our commitment to quality services starts with hiring the best Experience Guides, Massage Therapists, and Managers.
The NOW, where all the elements are aligned with nature and form the ultimate zen space, is the ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.
Brand Truths
LIVE IN THE NOW
Be Present. Take time to recharge and reconnect within.
KINDNESS IS MAGIC
Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.
CARE FOR THOSE THAT
CARE FOR OTHERS
Foster an environment where team members feel valued, recognized, and rewarded.
AUTHENTICITY ALWAYS
Open and transparent communication with our inner circle and guests.
Why NOW
- Competitive compensation + generous commissions
- Career growth opportunities
- Aesthetically inspiring work environment
- Team member discounts
- A positive, empathetic, and supportive team and company
- An environment where diversity is celebrated
Job Summary:
The Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but not limited to, the greeting of and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and charging for services performed.
Embrace a culture that promotes The NOW brand truths – LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE THAT CARE FOR OTHERS, AUTHENTICITY ALWAYS
Responsibilities:
- Provide top level guest service for all including internal guest service.
- Warmly greet and check-in/out guests.
- Share passion for services, retail offerings and memberships by educating guests.
- Actively drive membership and enhancement sales.
- Open/close boutique each day according to standard operating procedures.
- Accurately book, change and cancel massage appointments.
- Resolve guest issues.
- Ensure guest areas are maintained to standard.
- Maintain a positive attitude and contribute toward a healthy & happy workplace.
- Collaborate with the leadership team to ensure best practices and foster innovation.
Requirements:
- Ability to be efficient and detail-oriented in a fast-paced environment.
- Must have enthusiasm and possess excellent guest service skills.
- Enjoy working with people and possess a friendly and outgoing personality.
- Sales and service-related experience preferred.
- Excellent communication and listening skills.
- Possess problem solving and troubleshooting skills.
- Must be a team player.
Reviews:
- “LOVE LOVE LOVE THE ENERGY!! So many growth opportunities! So much flexibility! Love the benefits! I feel so blessed to be around what I can call, my new family!”
- “I absolutely love working at The Now. From the aesthetics, to their company standards, and the services we provide for our guests, it is an overall very calming and pleasant environment to work in. We get paid a fair salary for the amount of work we do. What I love most about working at The Now is how we truly help others heal. We try to maintain an environment where our guests are comfortable in being serviced and confiding in us in their most vulnerable times.”
- "I love how willing our leadership is to work with all staff to accommodate our needs. Our guests/members are also all really nice and the space is beautiful to work in everyday”
- “Everyone is treated with respect. There is always a very supportive environment [...]The culture revolves around positivity and catching people doing extraordinary things. They honestly think about us.”
- “We are encouraged to be proactive and use our voice & collaborate to implement change. The team is extremely talented and open to sharing their knowledge to elevate the team as a whole. The environment itself reminds me to take deep breaths and be present!”
- “I found The NOW to be a great work experience. The culture is authentic and caring. They truly embrace diversity and inclusion…”
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.