Experience Guide (Front Desk Receptionist) - The NOW

The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs by offering a space to escape the daily pressures of life and recharge your energy and spirit through the healing benefits of massage therapy.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. The means our Massage Therapists can focus on offering high quality, healing services without having to manage other job-related duties. We say, "show up for yourself so you can better support others!".

The NOW, where all the elements are aligned with nature to form the ultimate zen space, is ideal environment for healers and empaths. Our culture is one of positivity, respect, and teamwork that supports your growth and career in a relaxing, nurturing environment.

Brand Truths

LIVE IN THE NOW

Be present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

CARE FOR THOSE THAT CARE FOR OTHERS

Foster an environment where team members feel valued, recognized, and rewarded.

AUTHENTICITY ALWAYS

Open and transparent communication with our inner circle and guests.

Why NOW

• Flexible schedule
• Generous paid time off plan for vacation or sick leave*
• Fun team environment
• One free monthly massage
• Career growth opportunities
• Team member discounts
• Aesthetically-inspiring and diverse work environment with steady clientele
• A positive and supportive team with a present GM and engaged Owners

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and overall seamless daily operations of boutique. Includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guest's massage, and handling payment for services performed.

Embrace a culture that promotes The NOW brand truths - LIVE IN THE NOW, KINDNESS IS MAGIC, CARE FOR THOSE THAT CARE FOR OTHERS, AUTHENTICITY ALWAYS.

Responsibilities:

• Provide top-level guest service for all including internal guest service.
• Warmly greet and check-in guests.
• Actively drive enhancement, membership, and gift card sales.
• Share passion for services, memberships, and retails offerings by educating guests.
• Accurately and effectively book, edit and cancel massage appointments.
• Open or close boutique each day according to standard operating procedures (ex: light cleaning, trash, linens).
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with leadership team to ensure best practices and foster innovation.

Requirements:

• Ability to be efficient and detail-oriented in a fast-paced envirnoment.
• Must have enthusiasm and possess excellent guest services skills.
• Sales and service-related experience preferred.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication and listening skills.
• Possess problem solving and troubleshooting skills.
• Must be a team player.

Reviews:

• "I found The NOW to be a great experience. The culture is authentic and caring. They truly embrace diversity and inclusion."
• "LOVE LOVE LOVE THE ENERGY!! So many growth opportunities! So much flexibility! Love the benefits! I feel so blessed to be around what I can call my new family!"

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

*Full time team member benefits

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today's fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon.
We design our services to be convenient, affordable, and high-quality always. The menu customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations around the world. The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.

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