Experience Design Senior Associate - OneTen Coalition
United States, NY
About the Job
Job Description
Join our team to drive innovative experience design, where user needs meet business goals in the dynamic world of financial services.
As an Experience Design Senior Associate in Design & Customer Experience Cross-Product, you will play a pivotal role in shaping the user experience of our products and services. Leveraging your advanced knowledge of experience design principles, you will work within a multi-disciplinary team to identify scalable solutions and transform our ways of working at Chase. You will also help build prototypes to test and iterate on concepts.
Job Responsibilities
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Join our team to drive innovative experience design, where user needs meet business goals in the dynamic world of financial services.
As an Experience Design Senior Associate in Design & Customer Experience Cross-Product, you will play a pivotal role in shaping the user experience of our products and services. Leveraging your advanced knowledge of experience design principles, you will work within a multi-disciplinary team to identify scalable solutions and transform our ways of working at Chase. You will also help build prototypes to test and iterate on concepts.
Job Responsibilities
- Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms while adhering to industry best practices.
- Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and user satisfaction.
- Conduct data-driven analyses to inform design decisions, transforming raw information into valuable insights.
- Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines, catering to a diverse range of users.
- Operate with an iterative design mindset, incorporating user feedback to continuously improve user experiences.
- Analyze market trends, user research studies, and user behavior to inform design decisions and contribute to strategic thinking.
- Support the program strategy and delivery of our CCB Design Development Program.
- Design and deliver learning and training materials for recent graduates and career switchers.
- Develop people management skills by guiding design case challenges and managing stakeholder engagement.
- 3+ years in user experience design or equivalent role focused on digital products and services.
- Proven ability to create visually appealing and functional designs using tools like Figma, Sketch, or Adobe Creative Suite.
- Experience in designing and optimizing user experiences across web, mobile, and other digital channels.
- Experience interpreting complex data and transforming it into actionable insights.
- Proficient understanding of inclusive design principles, accessibility guidelines, typography, color theory, and assistive technologies, with a history of creating accessible and inclusive digital experiences.
- Experience in financial services or other highly regulated industries.
- Experience working with large, complex stakeholder groups.
- Experience in service design methodologies such as co-creation and service blueprinting.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
Source : OneTen Coalition