Experience Design Lead, Executive Director - Search & Browse - JPMorgan Chase Bank, N.A.

We are reimagining the future of work at JPMorgan Chase and building digital products that fundamentally change the way our employees interact with the firm. From engaging with content and building community, to accessing essential services, information, and tools - we are redefining what it means to work in the modern workplace. Our employee digital products are at the center of every employee's day, and we are expanding our team focused on the digital employee experience.

As an Experience Design Lead, Executive Director in the Employee Experience team, youwill play a pivotal role in shaping the employee experience of our internal web and mobile channels (Search, Notification & Publishing), with a specific focus on the optimization of browse and search experiences. Leveraging your expertise in information architecture, user-centered design, and employee engagement, you will collaborate with cross-functional teams to drive the development and implementation of intuitive and efficient omni-channel experiences. Being an effective and inclusive leader is necessary; this position will require vision and evangelism to integrate teams and steer a new direction, while also being a meticulous executor to meet roadmap commitments. You will be working closely with cross-functional teams, including product managers, engineers, and designers, and play a pivotal role in defining the UX strategy, while guiding the design process, and ensuring the seamless execution of user-centric solutions.

In this role, you will be an expert in doing information architecture and search design, in addition to creating and driving strategy around it. Being a team player and coach, you will be leading a small team as part of the execution.

Job responsibilities

• Lead the strategic UX planning and execution of browse and search experiences across our internal web and mobile channel, aligning with the overall employee experience vision and objectives.
• Collaborate closely with product leads, engineers, content specialists, and other UX professionals to define requirements, prioritize features, and deliver high-quality solutions.
• Conduct user research, usability testing, and analysis to gather insights and identify opportunities for optimization and enhancement.
• Develop information architecture frameworks, taxonomies, and navigation structures to ensure content discoverability and accessibility.
• Collaborate with other digital product design leaders to deliver cohesive end to end experiences.
• Act as a mentor and coach to junior UX team members, providing guidance, feedback, and support to foster their professional growth and development.
• Serve as an advocate for user-centric design principles, promoting empathy and inclusivity in all aspects of the design process.
• Evangelize the importance of effective search, notification, and publishing experiences, engaging stakeholders and decision-makers to gain buy-in and support for UX initiatives.
• Stay current with industry trends, emerging technologies, and UX best practices, leveraging new tools and methodologies.
• Advocate for user-centric design principles within the organization, evangelizing the importance of UX in driving customer satisfaction and business success.
• Estimate and report resource allocation, perform annual financial and headcount planning and set priorities, manage schedules and deadlines

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in multi-channel taxonomy, classification systems and information categorization, across complex ecosystems.
• Experience in designing contextualized search products at scale, and knowledge of search algorithms, relevance ranking and indexing.
• Prefer a background in behavioral psychology.
• Demonstrated ability to drive strategic change in products and initiatives
• Excellent leadership and communication skills, with the ability to inspire and influence others.
• Demonstrated ability to think strategically, solve complex problems, and drive results.
• Passion for user experience design, with a keen eye for detail and a commitment to excellence.
• Excellent communication, collaboration, and leadership skills, with the ability to articulate design concepts and rationale to stakeholders at all levels.
• Excellent at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
• Proficiency in agile methodologies and tools, with experience working in cross-functional teams.
• Excellent project planning and management skills; high accuracy in estimating tasks across teams

Preferred qualifications, capabilities, and skills

• Experience in the finance industry or other regulated environments is a plus.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $175,750.00 - $275,000.00 / year