Expanse Clinical Process Engineer II - HCA Healthcare

Description

Introduction

Do you want to join an organization that invests in you as an Expanse Clinical Process Engineer II? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Expanse Clinical Process Engineer II like you to be a part of our team.

Job Summary and Qualifications

The Process Engineer II will support the design, development, assessment, and monitoring of process designs that foster agility, resilience, efficiency, and patient safety in and around the Expanse electronic health record (EHR). In this role, the Process Engineer II will employ Lean, Six Sigma, and Toyota Production System methodologies to define and describe opportunities for improvement in clinical workflows in and involving Expanse. This role will support teams to generate recommendations to gain efficiencies for clinical workflows in Expanse, including but not limited to physician / APP, nursing, lab, and pharmacy. The Process Engineer II will collaborate with Senior and Consulting Process Engineers as well as with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, enterprise clinical teams such as Nursing and Pharmacy, division, and facility teams to help implement improvements, and sustain results, using a methodical process.

This role will work closely with Consultant and Senior Process Engineers as well as cross- functional team members, including multiple constituents across the enterprise, to execute and/or support on both DMAIC and DMADV projects that will establish solution directionality and support leadership to effectively and efficiently assess, develop and integrated new workflows, derived from the translation of workflow observations, quantitative inputs from various clinical systems and qualitative inputs.

The Process Engineer II is a licensed professional Lean Six Sigma Belt who possesses a good understanding of Lean Six Sigma process design and improvement methodologies that can be utilized to optimize and transform clinical workflows in the acute care setting. The primary function of this role is to support in the execution of process engineering projects, intentionally leading to step changes for the healthcare industry.

· Support the development of new processes in and around the Expanse EHR that support agility, resilience, efficiency, and patient safety.

· Assess existing processes and workflows at sites using Expanse to identify priorities and opportunities for improvement

· Employ process improvement methodologies as standards for assessing workflow in and around the Expanse EHR

· Track initiatives against key measurable success metrics to identify opportunities for improvement

· Identify risks to the Expanse organizational strategy and escalate accordingly as well as update project plans and key milestones

· Work collaboratively with other members of the Expanse organization to design and assess processes according to the principles of Lean, Six Sigma, or other process engineering modalities.

· Supports on large process improvement and design process studies/audits, as well as studies in business process re-engineering and system redesign. May also lead small process improvement engagements.

· Collaborates with Clinical Analytics, Business Operations, and cross-functional design partners (as well as external partners) to design, lead, assign and execute quantitative and qualitative data analysis including: Leveraging available and novel data sources in an effective and efficient manner, leveraging database and data analytics tools such as SQL and Power BI to support design and evaluation of business cases, and tracking current and future state metrics and KPI/KpI (key performance indicators/key process indicators) as a means to ascertain solution viability.

· Works with a cross-functional team to improve the customer experience and design solutions that systematically reduce errors, reduce cost, and increase revenues that create clinical and business capacity.

· Supports logistical onsite needs for discovery work.

· Supports the design, logistical planning, and execution of large (25 or more participants) Kaizen sessions including senior leader both internal and external to Expanse.

· Adhere to the standard operating procedures of the Expanse organization, including all supportive technologies used to organize and progress work efforts

· Supports the Consultant and Senior Process Engineers to collaborate with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, division, and facility teams to assess processes, implement improvements, and sustain results, using a methodical process

· Proactively identifies and mitigates opportunities/barriers to successful completion of assigned work, escalating accordingly to the Manager or Director of Process Engineering.

· Supports the analysis of multiple inputs to produce standard work products and artifacts/outputs that render a concise and synthesized clinically-lead analysis of perceived, current, and ideal state.

· Educates, informs and advocates for the capabilities and benefits of process improvement and continuous performance management strategies and tactics as a means to enhance and accelerate CT&I-related work.

· Maps out changes to workflow, including automations, using toolsets such as Visio and collaborates with technology teams and leadership teams on larger scale efforts

· Documents complex technical systems, workflows, and application details and requirements to enable support and provide historical record for department technologies

What qualifications you will need:

· Bachelor’s Degree required, Master’s Degree preferred (Industrial Engineering preferred)

· 3+ years of experience in Process Improvement and Data Analysis required

· Proficiency in Microsoft Office Suite including Visio and Excel required

· Ability to travel up to 50% required

· Experience with Minitab preferred

· Lean Six Sigma (LSS) certification required or ability to obtain certification within 18 months of hire date

· Project Management Professional (PMP) certification preferred

· American Society for Quality (ASQ) certification preferred

· Clinical experience in Nursing or Ancillary Service Lines preferred

· User Experience (UX) / User Interface (UI) Design Experience preferred

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Expanse Clinical Process Engineer II opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.