Executive Support Services Team Manager - The Boston Consulting Group
Boston, MA
About the Job
The Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service excellence and performance metrics of the team are upheld. Your administrative services team will be part of BCG’s Global Enterprise Services Organization, an organization charged with providing an exceptional experience through innovative, resilient services and capabilities, delivered at scale to BCG. As part of both the Global Enterprise Services Organization and the local Lisbon Hub, your team will be responsible for delivering administrative support to senior BCG consulting team (CT) and business services team (BST) leaders throughout the European region. As a leader of the administrative team in the Lisbon Hub, you are expected to thrive in collaborative environments, leaning on your colleagues across other Hubs, i.e., Global Services Delhi (GSD), Nexus Atlanta (NXA), and Nexus Costa Rica (NXC). You will be responsible for driving the strategy, building the culture, and growing the team from the ground up (with support from other office leadership) to over 100 administrative professionals in the first three years. This role requires strong leadership, adeptness in performance and project management, and effective teaming with stakeholders across BCG. We are looking for a true leader with a high EQ, who is comfortable with ambiguity, has strong communication and collaboration skills, and possesses the ability to influence stakeholders (near and far) with an emphasis on customer service. Successful Team Managers at BCG have passion for creating cohesive teams, developing, motivating others, and shaping office culture.
Source : The Boston Consulting Group