Executive Support Analyst - Mitchell Martin
Cambridge, MA
About the Job
Job Title: Executive Support Analyst
Location: Regional offices in the Northeastern United States (Hybrid).
Employment Type: Contract
Description:
• We are seeking a skilled and adaptable Executive Support Analyst to enhance employee productivity by providing outstanding IT support to senior leadership and executive teams.
• The role requires comprehensive technical expertise and the ability to provide white-glove service in high-stress, fast-paced environments.
• The analyst will support local and remote users, manage enterprise infrastructure applications, and maintain a proactive approach to troubleshooting and preventative maintenance.
Responsibilities:
Executive Support:
• Provide 24/7/365 white-glove hands-on or remote support for executive and senior leadership teams.
• Resolve all executive support requests promptly and efficiently.
• Maintain confidentiality of sensitive information.
• Travel as needed to support both local and off-site events.
• Advise leadership on technology best practices and perform routine preventative maintenance.
• Demonstrate professionalism, adaptability, and strong organizational skills.
Audio-Visual Support:
• Set up and manage audio-visual equipment for events such as town halls and board meetings.
• Collaborate with event coordinators to determine audio, lighting, and video needs.
• Conduct performance quality checks and troubleshoot equipment issues.
Technical Support:
• Provide support for operating systems, applications, and mobile devices (iOS and Android).
• Manage virtualized environments and enterprise platforms like Office 365 and collaboration tools.
• Utilize IT service management platforms to track and resolve incidents.
Customer Service:
• Deliver high-quality, concierge-level IT support to senior leaders.
• Create user-friendly documentation, training guides, and quick-reference materials.
• Coordinate incident resolution with various IT teams to meet SLA standards.
Required Skills:
• Extensive experience supporting Windows and macOS environments.
• Hands-on expertise with enterprise tools and software, including Office 365 and ITSM platforms.
• Strong technical skills in managing and configuring desktop and mobile devices.
• Exceptional customer service and communication skills.
• Proven ability to troubleshoot and resolve technical issues efficiently.
Desired Skills:
• Familiarity with enterprise AV equipment setup and event support.
• Experience supporting executives in a high-pressure environment.
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar credentials.
Compensation:
Pay Range: $29.42-$42.03
Benefits:
Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks.
EEO Statement:
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement.
#LI-MI2
Location: Regional offices in the Northeastern United States (Hybrid).
Employment Type: Contract
Description:
• We are seeking a skilled and adaptable Executive Support Analyst to enhance employee productivity by providing outstanding IT support to senior leadership and executive teams.
• The role requires comprehensive technical expertise and the ability to provide white-glove service in high-stress, fast-paced environments.
• The analyst will support local and remote users, manage enterprise infrastructure applications, and maintain a proactive approach to troubleshooting and preventative maintenance.
Responsibilities:
Executive Support:
• Provide 24/7/365 white-glove hands-on or remote support for executive and senior leadership teams.
• Resolve all executive support requests promptly and efficiently.
• Maintain confidentiality of sensitive information.
• Travel as needed to support both local and off-site events.
• Advise leadership on technology best practices and perform routine preventative maintenance.
• Demonstrate professionalism, adaptability, and strong organizational skills.
Audio-Visual Support:
• Set up and manage audio-visual equipment for events such as town halls and board meetings.
• Collaborate with event coordinators to determine audio, lighting, and video needs.
• Conduct performance quality checks and troubleshoot equipment issues.
Technical Support:
• Provide support for operating systems, applications, and mobile devices (iOS and Android).
• Manage virtualized environments and enterprise platforms like Office 365 and collaboration tools.
• Utilize IT service management platforms to track and resolve incidents.
Customer Service:
• Deliver high-quality, concierge-level IT support to senior leaders.
• Create user-friendly documentation, training guides, and quick-reference materials.
• Coordinate incident resolution with various IT teams to meet SLA standards.
Required Skills:
• Extensive experience supporting Windows and macOS environments.
• Hands-on expertise with enterprise tools and software, including Office 365 and ITSM platforms.
• Strong technical skills in managing and configuring desktop and mobile devices.
• Exceptional customer service and communication skills.
• Proven ability to troubleshoot and resolve technical issues efficiently.
Desired Skills:
• Familiarity with enterprise AV equipment setup and event support.
• Experience supporting executives in a high-pressure environment.
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar credentials.
Compensation:
Pay Range: $29.42-$42.03
Benefits:
Learn more about our benefits offerings here: https://www.mitchellmartin.com/careers/benefits-perks.
EEO Statement:
Learn more about our EEO policy here: https://www.mitchellmartin.com/eoe-statement.
#LI-MI2
Source : Mitchell Martin