Executive Secretaries and Administrative Assistants - Nexus Staff
Albany, NY 12223
About the Job
Job Title: Administrative Assistant
Employment Type: Contract
Work Hours: 37.5 hrs./week
Work site: 100% Onsite
Location: 3 Empire State Plaza, Albany, NY 12223
Job Duration: 1 Year
Closing: 03/28/2024.
Minimum Education:
- College degree (Associates or Bachelors).
Work Experience:
- Experience investigating customer inquiries and complaints as a customer service representative or responding to customer inquiries in a call center environment is preferred.
- Experience conducting investigations involving energy, telecommunications, or water service is advantageous.
- Basic computer skills including data entry and use of the Microsoft Office suite.
Job Duties:
- Conduct in-person and telephone interviews and review written submissions from utility customers for the purpose of initiating a complaint investigation against a utility service provider or responding to a customer's question about their utility service, Department policies and programs, or NYS laws, rules, and regulations regarding utility service.
- Gather and record information required to respond to a customer complaint or inquiry using a customer relationship management system; identify errors in billing, rates, timeliness, and adequacy of service or improper practices; and instruct the service provider to produce information and records and take appropriate action.
- Advocate for customers who may need assistance paying bills and negotiating deferred payment arrangements.
- Negotiate and mediate the resolution of disputes between utility providers and customers.
- Communicate with customers to inform them of the determination of the complaint investigation and advise them of what further steps may be taken to pursue their case.
- Correspond with utility customers by mail, email, and phone to acknowledge receipt of their complaint and to convey information requests about and decisions of their complaint.
Preferred Skills:
- Ability to understand and interpret New York State statutes and regulations.
- Experience using a customer relationship management system.
- Experience in conducting investigations involving energy, telecommunications, or water service.
- Familiarity with basic computer skills including data entry and use of the Microsoft Office suite.
Misc. Information:
- Hours: 7.5 hours/day; 37.5 hours/week
- Shift: Monday – Friday 8:00 am – 4:00 pm (30-minute lunch).
- There are parking lots available at a daily rate of $10/day, in addition to metered street parking.
- The office location is located on the CDTA bus routes.
- Interview will take place In Person or Online based on the availability.
- Training will be provided to the candidate.
The Nexus Staff Difference:
- Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
- We offer weekly payments via ACH (Automated Clearing House).
- Serving as Prime Vendors to New York State and New York City for over 10 years.
Source : Nexus Staff