Executive IT Support Specialist - Sev1Tech

Overview/ Job Responsibilities

Job Overview:

We are seeking an Executive IT Support Specialist to provide white-glove support to the executive leadership team within a global IT environment operating 24x7x365. This role requires a blend of technical skills and exceptional customer service acumen to support a blended OS environment, including desktop support, mobile device support, troubleshooting, and hardware/software configuration.  The IT Support Specialist will provide direct support and act as a concierge for all IT service needs, coordinating with internal teams as necessary to fulfill needs and exceed expectations.

Key Responsibilities:

• Ensure professional, positive interactions with C-Level executives and their administrators providing
• Provide desktop support, including repair/replacement of hardware components and configuration of software settings
• Image and install/configure hardware and software on desktop and laptop computers.
• Troubleshoot and diagnose software issues, including virus remediation and security updates
• Install and document approved software and peripherals
• Support mobile device setup and troubleshooting (tablets and smartphones)
• Collaborate with Security Team ensuring monitoring systems are functional and assist in maintaining security compliance
• Assist with computer and mobile device setups and relocation
• Develop user training and instructional materials as needed
• Provide detailed documentation to internal support teams and follow up on submitted service request tickets
• Coordinate with internal IT teams and other internal business units to execute
• Maintain effective working relationships within the department and with strategic business units

Minimum Qualifications

• 2-3 years of relevant work experience, preferably in a blended OS environment
• Strong customer service and communication skills
• Ability to handle stressful situations effectively
• Intermediate knowledge of Mac and Windows operating systems
• Basic knowledge of Apple iOS and Android mobile operating systems
• Experience with IT Service Management ticketing systems such as Service Gateway, Cherwell
• Must be a U.S. Citizen and a local candidate within a commutable distance
• Ability to lift 30 lbs.

Desired Qualifications

• CompTIA Security+ certification or IAT II equivalent
• Experience with Audio and Visual (A/V) equipment and systems
• Microsoft Certified Technology Specialist
• AppleCare service certifications
• Intermediate to advanced knowledge of PC software and networking
• Experience with Microsoft Active Directory Users and Computers
• Knowledge of Windows 11 desktop operating system

About Sev1Tech LLC

Founded in 2010, Sev1Tech provides IT, engineering, and program management solutions delivery. Sev1Tech focuses on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies.  Enable better government. Protect our nation. Build better humans across the country.

Join the Sev1Tech family where you can achieve great accomplishments while fostering a satisfying and rewarding career progression.  Please apply directly through the website at: https://careers-sev1tech.icims.com/jobs/intro?hashed=-625979001   #joinSev1tech

For any additional questions or to submit any referrals, please contact: kaleigh.tiano@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.