Executive Housekeeper - Terranea Resort

The Executive Housekeeper at Terranea Resort is responsible for leading the Housekeeping and Laundry teams to perform at a five-star level of cleanliness and consistency. Supervise, train, and inspect the efforts of all positions to provide guest satisfaction in all guest rooms and public areas. This role involves managing a team of housekeeping staff, ensuring efficient scheduling, and maintaining inventory of cleaning supplies. The Executive Housekeeper plays a pivotal role in upholding the resort's reputation for luxury and excellence in hospitality.

• Supervise and lead a team of housekeeping staff, including hiring, training, and performance management.
• Develop and implement cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
• Create and manage housekeeping schedules to meet the demands of guest occupancy and events.
• Maintain inventory and order supplies necessary for housekeeping operations, while adhering to budgetary guidelines.
• Inspect guest rooms and public spaces regularly to ensure they meet the resort's quality standards.
• Collaborate with other departments, such as front office and maintenance, to address guest requests and resolve maintenance issues promptly.
• Implement and enforce safety and security measures to protect guests and staff, including training on proper handling of chemicals and equipment.
• Monitor and report on housekeeping department performance, including guest feedback, cleanliness scores, and cost control measures.
• Develop and manage the department's annual budget, forecasting expenses, and revenue projections.
• Continuously seek ways to enhance guest experiences by introducing new amenities, services, or technologies that align with the luxury brand image of the resort.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Facilitate projects in an organized and timely manner
• Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive internal/external guest relations at all times.
• Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
• Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
• Check all staff for proper work attire/grooming.
• Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
• Attend all meetings and drive initiatives as a department head to improve the organization

Essential:

• 2 years experience as a Department head.
• 5 years Supervisory experience in hotel industry.
• Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
• High school graduate, or experience equivalent
• Fluency in English both verbal and non-verbal. Provide legible communication.
• Compute mathematical calculations.
• Ability to:
• • perform job functions with attention to detail, speed and accuracy
  • prioritize and organize
  • be a clear thinker, remaining calm and resolving problems using good judgement
  • follow directions thoroughly
  • understand guest’s service needs
  • work cohesively with co-workers as part of a team
  • work with minimal supervision
  • maintain confidentiality of guest information and pertinent hotel data
  • ascertain departmental training needs and provide such training
  • direct performance of staff and follow up with corrections when needed

Desirable:

• Fluency in a foreign language, preferably Spanish.
• Previous guest relations training.
• Ability to input and access information in the property management system/computers.

Essential Physical Abilities:

• Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort.
• Endure various physical movements throughout the work areas.
• Reach 6.5 feet.
• Remain in stationary position for 60 minutes throughout work shift.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Compensation

Base Pay Start Rate: $130,000 - $150,000 / Yr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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