EXECUTIVE HOUSEKEEPER - GULF SHORES STAYBRIDGE SUITES

EXECUTIVE HOUSEKEEPER JOB DESCRIPTION

Position: Executive Housekeeper

FLSA Class: Hourly Non-Exempt

Reports to: General Manager

Job Summary:

An Executive Housekeeper is responsible for overseeing all housekeeping operations to

deliver an excellent Guest experience while evaluating guest satisfaction and setting

department targets and objectives.

Duties and Responsibilities:

â‘ Oversee housekeeping operations

â‘ Oversee Laundry Operations

â‘ Evaluate Guest satisfaction levels and monitor trends with a focus on continuous

improvement

â‘ Ensure everyone in the department is trained and using Quore on a daily basis

â‘ Operate within departmental budgets through effective stock and cost controls and

well managed schedules

â‘ Set departmental targets and objectives, work schedules, budgets, and policies and

procedures

â‘ Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to

standards and take action as necessary to conform to standard

â‘ Monitor the appearance, standards and performance of the Housekeeping/Laundry

Team with an emphasis on training and teamwork

â‘ Ensure team members have an up-to-date knowledge of all room categories and

amenities

â‘ Maintain good communication and work relationships in all hotel areas and with

external customers and suppliers

â‘ Ensure staffing levels cover business demands

â‘ Ensure ongoing training

â‘ Ensure communication meetings are conducted and post-meeting minutes

generated

â‘ Manage staff performance issues in compliance with company policies and

procedures

â‘ Recruit, manage, train and develop the Housekeeping/Laundry team

â‘ Competent in property management systems

â‘ Assist other departments wherever necessary

①Be a Brand Ambassador of A&R’s Culture, Mission and Values.

Required Skills and Experience:

â‘ Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial

or supervisory capacity

â‘ Proficiency in Quore

â‘ A successful track record of managing a large team

â‘ A high school certificate or equivalent

â‘ High level of commercial awareness and cost control capabilities

â‘ Previous experience of managing a department and Profit and Loss account

â‘ Excellent leadership, interpersonal and communication skills

â‘ Committed to delivering high levels of customer service

â‘ Ability to work under pressure

â‘ IT proficiency

â‘ Excellent grooming standards

â‘ Flexibility to respond to a range of different work situations

â‘ Proficiency, at an intermediate level, with computers and computer programs,

including Microsoft Office

â‘ Strong organizational, budget management, and problem-solving skills

â‘ Strong communication skills

â‘ A passion for delivering exceptional levels of guest service

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.