Executive Director of Patient Services and Field Reimbursement (Rare Disease Pharmaceutical Manufacturer) - Sobi

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

The Executive Director of Patient Services and Field Reimbursement will be responsible for overseeing and leading a comprehensive patient services organization for a pharmaceutical manufacturer specializing in rare disease products. This role will manage and optimize the operations of the Patient Support Hub, Field Reimbursement Specialists, Nurse Educators, Continuity of Care team, Financial Assistance programs (including copay cards), and other key functions. The successful candidate will ensure patients receive seamless support throughout their treatment journey, enhancing patient access to therapy and improving overall patient outcomes.

This role offers a unique opportunity to make a significant impact on the lives of patients living with rare diseases by leading a team dedicated to ensuring access, support, and continuity of care throughout their treatment journey.

DUTIES & RESPONSIBILITIES

Primary responsibilities include the following (other duties may be assigned)

Strategic Leadership:

• Develop and execute the strategic vision for Patient Services in alignment with company goals and rare disease therapeutic areas.
• Lead, mentor, and manage a team of professionals across multiple functions, including the Patient Support Hub, Field Reimbursement Specialists, Nurse Educators, and Continuity of Care teams.
• Drive operational excellence, efficiency, and effectiveness across all patient support programs.

Patient Support Hub Management:

• Oversee the Patient Support Hub to ensure patients and healthcare providers receive high-quality support with product access, adherence, and therapy management.
• Implement strategies to improve patient engagement and enhance overall service delivery.

Field Reimbursement & Nurse Educators Management:

• Lead the Field Reimbursement Specialist team to provide in-depth access and reimbursement support to healthcare providers and patients.
• Oversee the Nurse Educator program, ensuring patients receive high-quality education, training, and support to maximize adherence and treatment outcomes.

Continuity of Care & Financial Assistance Programs:

• Direct the Continuity of Care team to ensure patients maintain uninterrupted access to therapy.
• Develop and manage financial assistance programs, including copay cards, patient assistance programs, and other affordability solutions, ensuring alignment with compliance and regulatory requirements.

Stakeholder Collaboration:

• Work closely with internal teams (e.g., Market Access, Sales, Marketing, Medical Affairs, and Compliance) to align patient services initiatives with broader business objectives.
• Build and maintain relationships with external stakeholders, such as healthcare providers, specialty pharmacies, payers, and advocacy groups.

Data & Performance Management:

• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of patient support programs and drive continuous improvement.
• Utilize data analytics to identify trends, insights, and opportunities to optimize patient services.

Compliance & Regulatory Oversight:

• Ensure all patient services programs comply with regulatory, legal, and corporate policies, including those related to privacy, reimbursement, and financial assistance.
• Stay informed about industry trends, regulations, and best practices, particularly within the rare disease space.

Education:

• Bachelor's degree in life sciences, business, healthcare, or a related field; advanced degree (MBA, MPH, PharmD, etc.) preferred

Experience:

• 10+ years of experience in patient services, market access, reimbursement, or related functions within the pharmaceutical or biotech industry, with a strong preference for experience in rare disease products.

Skills:

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• Proven experience managing patient support programs, including field reimbursement, nurse educators, and financial assistance initiatives.
• Strong leadership skills with a track record of building and developing high-performing teams.
• In-depth knowledge of patient access, reimbursement, affordability solutions, and healthcare regulations.
• Excellent communication, collaboration, and stakeholder management skills.
  Ability to navigate complex, matrixed environments and drive cross-functional initiatives.
• Experience working with specialty pharmacies, payers, and healthcare providers is highly desirable.

KEY LEADERSHIP BEHAVIORAL COMPETENCIES & PERSONAL CHARACTERISTICS

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• Strategic Thinking & Vision
• Patient-Centric Approach
• Leadership & Team Development
• Analytical & Data-Driven Decision Making
• Compliance & Regulatory Acumen
• Excellent Communication & Relationship-Building Skills

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and may include weekend work.

TRAVEL

Eastern time zone preferred.  Living near a major airport is preferred.

Travel as appropriate to implement strategic initiatives, approximately 25%-50%.

All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.

Salary range: $245,000 to $300,000

Why Join Us?

We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.

We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.

Sobi Culture

At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.

As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.

An Equal Opportunity Employer

Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.

Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to irina.conc@sobi.com

COVID-19 Policy

For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.