EXECUTIVE DIRECTOR OF OPERATIONS - Spherion

Spherion has an excellent opportunity for an Executive Director of Operations for a credit union in Albany, GA. The position will direct aspects of the operations of multiple departments to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participate in the strategic planning and leadership of credit union branches, ACH department, and visa department. Coach staff to model and demonstrate credit union core values and goals. Guide the branch office workflow with the directive of creating a quality service environment incorporating credit union sales and service initiatives. Consistently demonstrate the ability to think independently and outside the box, by effectively responding to each individual member?s unique situation. Command a thorough knowledge of frontline and back office operations. Demonstrate an unsurpassed commitment to exceptional member service and teamwork. Be fully knowledgeable of all credit union products and services and confidently offer appropriate solutions to fit member needs. Can clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.

Responsibilities:
Spherion has an excellent opportunity for an Executive Director of Operations for a credit union in Albany, GA. The position will direct aspects of the operations of multiple departments to ensure effective and efficient operations, quality of member service, and compliance with existing regulations and policies for each location. Participate in the strategic planning and leadership of credit union branches, ACH department, and visa department. Coach staff to model and demonstrate credit union core values and goals. Guide the branch office workflow with the directive of creating a quality service environment incorporating credit union sales and service initiatives. Consistently demonstrate the ability to think independently and outside the box, by effectively responding to each individual member?s unique situation. Command a thorough knowledge of frontline and back office operations. Demonstrate an unsurpassed commitment to exceptional member service and teamwork. Be fully knowledgeable of all credit union products and services and confidently offer appropriate solutions to fit member needs. Can clearly and effectively communicate with members and all levels of staff in oral and written form and is proficient with applicable technology.

Working hours: 8:00 AM - 5:00 PM

Skills:
Technically savvy, sales-oriented background preferred.

Education:
Bachelors

Experience:
1-4 years

Qualifications:
Understanding of all loan products, and member service loan products
Understanding of legislative and regulatory processes
Familiarity with all functional areas of banking
Excellent oral and written communication skills
Comprehensive understanding of general banking compliance regulations and laws
Comprehensive understanding of general banking operations activities, products, and services
Ability to proactively identify and assess potential concerns and risks
Ability to resolve issues, work independently, and meet deadlines
Persuasive and team-oriented
Ability to communicate effectively with staff at all levels
College degree, or equivalent banking experience
Effective verbal, written, and interpersonal communication skills with the ability to instruct
others, train personnel, write reports, correspondence and procedures, and speak clearly to
customers and employees
Good organizational and time management skills
Travel to other branches will be required.
Bachelors degree (B. A.) from four-year college degree and 2 years experience; or equivalent experience of 4-5+ years. Technically savvy, sales-oriented background preferred.
Related work experience may substitute for education.


Thank you for applying today. Following a completed application, all qualified candidates will be contacted within 2 days. Let's Get to Work!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process mee