Executive Director, Joslin Diabetes Clinical Services - Joslin Diabetes Center

The Executive Director, Joslin Diabetes Clinical Services is responsible for all operational and practice management processes in Joslin clinical practices and BIDMC licensed diabetes clinics.

The Executive Director reports to the Chief Operating Officer of Joslin Diabetes Center for strategic and operational oversight and dually reports to the VP of Ambulatory Services of BIDMC for the BIDMC licensed clinics. This structure is designed around cooperative relationships where common goals are shared between Joslin and BIDMC.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.

• Accountable for achieving programmatic and financial goals, partnering with the Chief Medical Officer (CMO) to achieve the desired clinical, operational, financial, growth, and people goals of the clinics.
• Foster and develop a culture of process improvement and accountability that will support improved care models, access, quality of care, service, efficiency and financial performance. Partner with the CMO on clinical quality improvement and patient satisfaction initiatives.
• Develop actionable Key Performance Metrics and oversee reporting on results and corrective action for Joslin and BIDMC clinics.
• Partnering with COO and CMO, formulate clinic operating and capital budgets and report to COO and VP of BIDMC Ambulatory Operations on clinic performance. Responsible for the cost center fiscal management of all areas of responsibility and identifying corrective actions for variances.
• Develop relationships with providers and staff that foster engagement and satisfaction. Overall responsibility for recruiting, selection, orientation, training, professional development and performance management of staff. Coach and support managers and supervisors to achieve excellent performance management skills.
• Responsible for ensuring and overseeing compliance with applicable licensure, credentialing, and certification requirements of accreditation organizations and government regulatory requirements, including responsibility for reporting directly to VP of Ambulatory Operations for those under BIDMC  licensure.
• Develop relationships with BILH affiliated partners and other external partners to support clinical partnerships, referrals and new business development.
• Remain current in diabetes/endocrinology service line news and trends to be able to proactively meet the needs of a changing health care environment in regards to service and program expansion and growth.
• Partner with CMO in assuring use of optimal practice management processes and tools, including electronic health record systems to support diabetes care models and all diabetes clinical programs.
• Performs other related duties as assigned and/or required.

• Bachelor’s Degree required. Master’s Degree preferred (MBA/MPH)
• Minimum of 10 years progressive administrative experience in a health care setting.
• Demonstrated leadership progression in experience and responsibility in clinical operations with expertise in driving effective business and management strategies, including finance, budgeting and performance improvement.
• Prior supervisory/management experience required. Experience leading a team of skilled, independent, and competent supervisors/managers and the ability to plan and delegate assignments, review work and supervise.
• Project management experience with proven track record of leading complex projects to successful completion. Experience in planning organizing, and prioritizing as well as allocating resources and managing multiple ongoing, concurrent projects.
• Skilled at management and problem-solving, including strategy development, prioritization, action planning, execution, and development of monitoring tools.
• Ability to manage multiple, competing priorities and to operate in a matrix environment.
• Ability to lead both through, influence and direct authority.
• Advanced communication, interpersonal, and problem solving skills including ability to define priorities provide clear direction and to work effectively with physicians and other team members.
• Ability to work independently as well as collaboratively at all levels of complex organization.
• Extraordinarily professional discretion in the handling of highly confidential and/or political information and data.
• Effective knowledge of computers, systems and software, including word processing, spreadsheet, data base, clinical information systems, electronic medical records, billing systems, and other application packages to perform all required responsibilities.
• Understanding legal and professional context in which ambulatory care is provided.