EXECUTIVE CASINO HOST - Boyd Gaming

What would I be doing?:

Located just east of downtown Kansas City, Ameristar Kansas City is a Midwestern entertainment hub that offers something for everyone.  Ameristar has one of the largest casino floors in Missouri, amazing dining venues, a newly renovated luxury hotel, and more. Ameristar also offers convenient parking in a five-level, 2,660 space parking structure with an enclosed, climate-controlled walkway to the casino and entertainment center. Ameristar Casino and Hotel is seeking an EXECUTIVE CASINO HOST to join the team. 

The successful candidate is expected to center on the Ameristar players; by maintaining business and bringing in incremental new or newly activated business.  The Host will use the amenities of the Company such as rooms and restaurants to attract and retain the play of high end players to frequent Ameristar/Boyd Gaming.  From time to time, the Host will represent Ameristar Kansas City at community functions or events and visit business owners to build loyalty.  Additionally, the Host will assist the Player Development and Marketing departments in various on-property functions, promotions, and events.

Responsibilities:

• Build loyalty to Ameristar/Boyd Gaming through frequent communication to players assigned by phone, email, or mail.
• Meet and greet players who are playing on the casino floor; handle requests where needed and appropriate.
• Provide high level personal customer service to all Ameristar players.
• Develop and implement business plans for each quarter targeting high end players who are considered prospects, fading or inactive.
• Retain the level of play of very high level Ameristar players assigned.
• Host assigned players at events and parties held for them at the property.
• Act as guest service liaison, handle guest opportunities and resolve situations so as to ensure smooth operations and excellent customer service.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Be familiar and promote all current and upcoming special events, promotions and entertainment, as well as all casino activities and the Star Awards program.
• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Provide assistance where needed to the Marketing Director and Player Development Manager.

What are we looking for?:

 

• 5 years of casino marketing or sales experience.
• Strong problem solving, mediation skills.
• Strong written and verbal communication skills, particularly overcoming obstacles.
• Fully competent in Microsoft Office.
• Must have good organizational skills and the ability to multitask and prioritize projects
• Must speak and write fluently in English.  Additional languages a plus. 
• Must be a self starter and able to work independently.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization, in addition to external guests.
• Uses diplomacy and tact to build constructive and effective relationships, especially during high-tension situations.
• Ability to evaluate and identify circumstances or incidents that require the notification and/or approval of others. 
• Must be service and goal oriented with a friendly and outgoing personality.
• Must be a team player with a positive attitude and a natural leader for the department and the property.
• Problem solver that can evaluate situations, take direction well and is proactive with projects and strategy.
• Maintain a high level of professional appearance, demeanor, ethics, and image of yourself.
• Maintain the strictest confidence of any and all confidential and proprietary information disclosed by Ameristar/Boyd Gaming or by a guest of Ameristar Kansas City.
• High school required, college preferred
• 3 years of casino hosting experience or 5 years of consumer sales
• Prefer minimum of 3 years high volume customer service

What would it be like to work at this property?:

At Ameristar Casino Hotel Kansas City, when we say "More Fun", we mean it literally. In addition to our large casino floor, we proudly feature a wide variety of restaurants, an arcade and an award-winning hotel. Ameristar is one of the biggest -- and most impressive -- casinos in the country.                                           

Ameristar Casino Kansas City is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

If  you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation. 

 

Ameristar Kansas City

3200 North Ameristar Drive

Kansas City, MO 64161

 

What would it be like to be a Boyd Gaming Team Member?:

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.

Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.

Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.

From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.

We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.