Executive Assistant-Project Support (South Bend, IN) - Press Ganey

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

We are seeking an experienced and highly skilled Executive Assistant and Project Manager to provide administrative and strategic support to our Consulting Partner and Strategic Partnership Consulting (SPARC) Team. The ideal candidate will excel in calendar management, travel coordination, expense reporting, client communication, interview scheduling, data analysis and entry, preparing meeting materials, and ensuring seamless day-to-day operations.

Passionate about healthcare delivery and improvement. This associate is articulate, detail oriented and a team player.

This position serves a critical role with the team and is responsible for comprehensive client coordination, scheduling and creating reports with analysis and findings.

Responsible for contributing and leading, as appropriate, strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients.

Enable the team to be efficient and effective in driving PG’s priorities. Connect, lead, and advise cross-functional work streams; drive focus on corporate objectives; communicate regularly across the organization; provide wide-ranging strategic insight to team and senior leaders.

This is a Hybrid role in our South Bend, IN office (3 days per week in office required). 

Key Responsibilities:

Administrative Support

• Manage calendars and scheduling of meetings, both virtually and in person.
• Coordinate domestic and international travel arrangements and itineraries, including flights, hotels, and rental cars.
• Preparation of expense reports and tracking of reimbursements.
• Prepare and coordinate meeting materials, presentations, and agendas.
• Plan, coordinate and facilitate internal and external meetings and track action items to completion.
• Work within spreadsheets, reports, and databases.

Project Management

• Supports the SPARC Team in managing logistics for client and non-client related onsite and virtual meetings.  This includes scheduling calls, meetings and onsite visits.  For onsite visits, ensures all requirements for rooms, meals, materials and attendees are met.
• Serves as primary contact for SPARC Team for questions related to logistics, material needs or to aid in connection with client team; attends internal and external engagement planning calls.
• Supports client engagement material development using standard templates. Anticipates material needs and prepares initial drafts based on project roadmap and engagement planning meetings.  Works with identified departments to assure brand standards and emerging capabilities are captured correctly. Finalizes presentations including proofreading, design and compliance with PG standards.
• Supports analytics using Excel and Press Ganey tools as required for engagements.
• Execute independently or manage strategic projects that require an enterprise view, communication, and close collaboration with key leaders.
• Organize, plan, or manage certain meetings, allowing the team to act engage in the discussion or to focus on additional priorities.
• Monitor and interpret significant industry and client experience trends, in collaboration with other key stakeholders.
• Maintain relationships with senior leaders and serve as an internal advisor on complex topics.
• Provide wide-ranging insight based on industry acumen or organizational insight to help arrive at solutions to major challenges.
• Lead drafting and compiling of team, client and org-wide communication. Collaborate with internal stakeholders to refine messaging and test delivery before shared by identify leader (or released).
• Support to industry councils and strategic client events as appropriate. 

Performs other duties as assigned and required.

• Ability to work in person at our South Bend, IN office (hybrid – 3 days per week)
• Requires excellent written and verbal communication, organizational and interpersonal skills.  In addition, an extensive knowledge of computer software applications, including all products in the Microsoft Office Suite, spreadsheets and database management is required.
• Must be able to use sound judgment and discretion and must demonstrate professionalism and initiative to drive organizational processes. 
• Must be able to work independently with minimum supervision while being adaptable and versatile in a constantly evolving business. 
• Must be able to initiate and complete projects independently, accurately and often under deadline pressure. 
• Must be reliable and proactive and maintain attention to detail, follow-through, organizational and prioritization skills with excellent grammar and proofreading skills.  Ability to work independently and with a broad range of people to support programs and projects.
• Experience in a similar role or a background in healthcare preferred but not required.

Education:

• Bachelor’s Degree or equivalent combination of education and experience

Special Working Conditions:

• Ability to travel when requested.
• Extended hours may occasionally be needed beyond regular office hours, especially during busy periods, to meet deadlines or handle urgent matters.  This could include staying late or working weekends. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position is $54,000.00-$80,000.00 per year. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

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