Executive Assistant - Michigan First Credit Union

Location : Address:27000 EvergreenLocation : City:Lathrup VillageLocation : Postal Code:48076Responsibilities:

 

SUMMARY:

 

Serves as Executive Assistant to the President/CEO and performs a wide variety of executive administrative responsibilities, including assisting Senior Leaders, Board of Directors and other teams in the Credit Union as necessary.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

 

• Assists the President/CEO in all aspects, including scheduling and calendar management, internal and external communications, preparation of reports and/or presentations as needed, often with the assistance of other team members.

 

• Assists the President/CEO in Board-related matters, including scheduling meetings, preparation of the monthly electronic board report, recording regulatory and policy updates, eBoardroom calendar entries, and generally assisting Board members in their role as policymakers.

 

• Attends and records minutes at meetings as needed and directed, including monthly evening board meetings.

 

• Organizes the production and distribution of correspondence for President/CEO, Senior Leaders and Board of Directors. Prepares routine correspondence for signature of appropriate executive or official.  Ensures appropriate copies of correspondence or other printed matter are made and filed for easy retrieval when needed.

 

• Schedules appointments and reserves meeting rooms for President/CEO and Senior Leaders, ensures that all the details surrounding events, such as room set-up, technology and security, are in place.

 

• Arranges lunches, dinners, other catering and/or events as needed, coordinating with Continental as appropriate.

 

• Manages and reviews responses for formal member complaints.

 

• Arranges travel schedules and reservations for President/CEO, Senior Leaders, Board Members, and other team members as needed; reconciles monthly corporate credit card statements.

 

• Represents the President/CEO at public events and speaks publicly on behalf of the President/CEO as needed.

 

• Oversees activities in executive areas such as the Boardroom, Boardroom Kitchen, Corporate Library, Kitchenette and copy areas; ensures sufficient supplies are on hand.

 

• Greets visitors, communicates regarding nature of visit/business, and takes visitor to appropriate person.  Interacts with a variety of external people, such as members, vendors, business partners, etc.  May give building tours on occasion.

 

• Answers calls and gives appropriate information to callers, routes calls to appropriate team or supervisor, and places outgoing calls.

 

• Receives and routes incoming mail directed to the President/CEO, Senior Leaders and Board of Directors.  Locates and attaches appropriate file to correspondence to be answered by executive or board.

 

• Maintains an efficient filing system for all President/CEO and Board files.  Reviews and purges on a pre-defined schedule

 

• Administers daily intra-organizational communications known as Stage 5; collects and tracks news items from Senior Leaders; finalizes and uploads daily to Moogle.

 

• Assist other administrative team members, Human Resources, Marketing, and/or Continental in planning and coordinating leadership and/or team member events.

 

• Coordinates, schedules, and manages Guest Rooms (including for out-of-town new hires attending training at Evergreen), including Guest Room Calendar entries, agreements, and supplies; transmits weekly occupancy notifications as needed.

 

• Coordinates with Continental on events in The Mint and the Bowling Center, including calendar entries, room setup, menus, etc.; prepare digital signage for The Mint events.

 

• Serves as part of Knowledge Management Admin Team, working with content developers, preparing and formatting documents and uploading them to The Hub.

 

• Keeps track of many routine, yet essential, assignments and follows through with the necessary details required to complete individual tasks, enabling leadership to focus on their own workload and meet deadlines.

 

• Provides off-hour support as needed.

 

• Other duties as assigned.

 

• Becomes/is an advocate of the Michigan First culture, supporting diversity, philosophy and other credit union initiatives.  Fosters a positive image of Michigan First via professional representation in all contacts and complies with all of Michigan First’s mission and vision goals. Reflects each of the credit union’s “ISMs” in daily job performance.  Learns and utilizes the EMEC way (Every Member’s Experience Counts) in day-to-day responsibilities when communicating with members.

Qualifications:

 

QUALIFICATION REQUIREMENTS:

 

• Five years’ experience in business and/or direct administrative support

 

• Strong computer skills; proficiency in Microsoft Office, specifically Outlook, Word, PowerPoint, and Excel; and ability to learn additional computer programs as assigned.

 

• Excellent oral, written and interpersonal communication skills, as well as a high level of sophistication to effectively communicate and interact with Senior Leaders and Board of Directors, internal and external to the Credit Union.

 

• Strong attention to detail, with a commitment to high quality work.

 

• Proven ability to work independently and manage multiple projects and activities simultaneously; proactive in pursuing solutions.

 

• Independent decision-making abilities, as well as considerable judgment and initiative to determine the approach or action to take in non-routine situations.

 

• Ability to prioritize and meet deadlines, as well as ability to adapt and adjust priorities as circumstances change.

 

• Maintain strict confidentiality of records and all information that they have exposure to and involvement in directly or indirectly.

 

• Service-oriented; adept at interacting professionally with members, team members and business associates, employing diplomacy and tact.

 

• Desire and ability to acquire and utilize a thorough knowledge of Credit Union policies, practices, and operations, as well as adopt and promote the Michigan First culture.

Who We Are:

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world-class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

 

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

 

Michigan First highlights:

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

 

Awards Michigan First Credit Union has been the proud recipient of:

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National Association of Federally-Insured Credit Unions)
  
  

Benefits and perks of joining our award-winning team include:

• Very competitive pay
• Low-cost medical, dental, and vision benefit options. Employer-paid life and disability insurance
• 401(k) - 100% match up to 5% deferral
• Tuition reimbursement for both Undergraduate and Graduate degree program
• Access to a complimentary concierge service that assists with nearly any item on your to-do list
• Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
• Wellness initiatives and events throughout the year to help team members stay healthy
• Loan discounts for certain secured and unsecured loans and mortgages
• Opportunities for pay increases, incentives and profit-sharing, based on performance
• Onsite subsidized top notch Cafe 26 for team members' use
• Onsite bowling center

 

 

 

 

 

 

Michigan First Credit Union is an Equal Opportunity Employer.