Executive Administrative Assistant- Remote and/or hybrid option - Sensei Wellness Holdings Inc.,

Pay rate: $30/hour

Position Description.

The primary role of the Executive Administrative Assistant is to support the efforts of the General Manager and the Sensei Porcupine Creek leadership team to ensure guests at Sensei Porcupine Creek are provided the highest levels of personalized service before, during and after their stay. This role will assist the General Manager with all necessary administrative tasks and will also be the primary administrator and onsite planner for VIP’s, Repeat Guests, Media guests. The role will support the Director of Sales and Events with Travel Agent FAM trips while on-site, working closely with the General Manager to set-up and execute visits and experiences flawlessly. He or she will also support the property People Operations function. This role will demonstrate and reflect Sensei culture and philosophy in all interactions and in all facets of operations

Responsibilities.

• Attend all necessary meetings to keep minutes to distribute on behalf of the Executive Team. 
• Support the Director of People Operations In all HR functions. 
• Support Sensei Guest Recognition Program in collaboration with the Executive Team. 
• Manage Guest History and Guest Recognition database with a great deal of attention to detail and discretion. 
•  Provide support to the Marketing and Sales Divisions assisting in the management of pre-arrival and post-arrival details for Media guests, Fam's and other VIP’s, such as accommodations, transportation, personalization of the room, special requests, appointments, reservations, events, and amenities
• Provide support to the Operations Division in all aspects of delivering exceptional service aligned with Sensei protocols and standards
• Support the guest gifting program by ensuring all guests get their planned gift, maintain the gifting inventories, and alert the Retail Lead when new orders need to be placed.
• Provide support to the General Manager and Marketing Division in project managing any property-related asset requests or special event production, including gathering requirements from local team, vendor management, running events and coordinating with HQ throughout the production or event
• Maintain all property printed materials and ensure re-orders are placed accordingly
• Maintain knowledge of all wellness, restaurant, tennis, golf, entertainment and other activities at Sensei Porcupine Creek and surrounding areas
• Ensure that all appropriate staff is adequately briefed on pertinent information regarding specialty arrivals and as directed by the Hotel Manager and/or the General Manager.
• Promote, communicate and document guest feedback and participate in ongoing improvement of processes and continuous development 
•  Manage guest related communications as directed by the General Manager, including drafting and sending correspondence to guest feedback.
• Manage the creation of gift certificates for donations, the property's participation In events and maintain awareness of local happenings.
•  Lead by example with the ability to inspire and set clear expectations aligned with Sensei Culture and brand standards of guest experience and service guidelines
• Be familiar with the existing and emerging health and safety protocols associated with COVID-19 and how such events have impacted our business, guests, and employees
• Maintain and monitor execution and follow-through of agreed upon daily, weekly, monthly and quarterly communication meetings and resulting actions items and initiatives 
• Maintain a strong unwavering commitment to ensure employees are well cared for in their daily work and that wellbeing activities and opportunities for growth are provided 
• Any other duties as assigned by the General Manager
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces
• Other duties as assigned 

Requirements.

• College degree in a hospitality or related field preferred, or commensurate experience
• 2-3 years of experience in a luxury hotel environment preferred
• Excellent written, verbal and interpersonal communication skills
• Professional communication style and adept in business/technical writing
• Experience and skillset to create and produce PowerPoint presentations
• Event management and/or coordination a plus
• Excellent technology abilities in all Office applications such as Excel, Word, Power Point, Outlook and ability to quickly learn Asana, Slack and other applications such as booking systems.
• Must be able to quickly adapt and effectively use new technology as implemented in the operations at Sensei Porcupine Creek
• Ability to maintain poise and graciousness under pressure
• Ability to integrate company values throughout all interaction
• Strong organizational, problem solving and leadership skills
• Must be dependable and self-motivated

Required Technical / Other Skills and Abilities.

• Excellent technology abilities in all Office applications such as Excel, Word, Power Point, Outlook and ability to quickly learn Asana, OneDrive and other applications such as booking systems.
• Required Licenses/Certifications 

Traits We Value.

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• Resourceful and adaptable 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits.

• Competitive wage  
• Medical, dental, and vision insurance 
• 401k and FSA plans 
• Wellness benefit, Subsidized gym membership  
• Employee events and recognition programs

About Sensei.

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of Income for child support obligations, or credit history or report.