Exchange Online\On-Prem Customer Engineer - JDA TSG

At JDA TSG, we equip many of the world’s major brands with top-tier specialized talent, business process expertise and technologies to drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. And we’ve established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.

We have immediate opportunities for Exchange Online\On-Prem Engineer to join our team working as Customer Engineers (CE’s). A CE’s time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000. You will be responsible for customer satisfaction, deployment, adoption and support of O365 / Exchange initiatives. CE’s work with and assist customers in building, deploying, operating and optimizing complex enterprise environments.? Positions are full time salaried roles offering great benefits.

Salary range is $90 - 100K based on experience.

Travel: CE’s are home based and deliver services typically via Microsoft Teams.

The primary work performed includes:

• Standard Product Work Shops - Training
• In-Depth Product Reviews - White Board (Chalk Talk) Sessions
• Health Checks / Assessments
• Post Operational Review of Product Implementations
• Product Upgrade / Migration Assessments
• Systems Performance Reviews
• Act as the primary onsite technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management

The Experience you’ll need to excel in the role:

• Deep understanding in Exchange server architecture 2010\2013\2016 and Exchange Online
• Deep troubleshooting skills with Exchange server 2010\2013\2016 and Exchange Online
• Designing & implementing services of MS Exchange server (2010, 2013, 2016, 2019) such as: High availability (DAG), Public Folders, Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud.
• Experience in assessing Exchange Servers, health checks of existing solutions, provide best practice recommendations, guidance on clients, supporting customers on their operations in Exchange environments which includes change, release, performance, and availability management.
• Experience with Exchange migrations, upgrades, and optimizations.
• Deep understanding in SMTP
• Experience and skills with Failover Clustering
• Experience with PowerShell scripting 
• Proven track record in successfully planning, deploying, operating, and optimizing on-premises environments

Identity related requirements:

• Deep understanding in Active Directory architecture 2008\2016
• Experience in designing and implementing Active Directory
• Experience in backup and restore Active Directory
• Experience in troubleshooting Active Directory

About JDA TSG:

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.

Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization. 

Benefits and Perks:

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.