EVS/Housekeeping/Patient Experience Manager - Neptune, NJ - Compass Group, North America

Crothall Healthcare

Salary: $60,000 - $65,000


Other Forms of Compensation:


Pay Grade: 10





Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.




Job Summary



Summary: As an Operations Manager, you are responsible for assisting in directing and leading all aspects of the support services operational needs of the department. You will coordinate the tasks of the frontline associates and will serve as a liaison between administration and unit departments, delivering the highest possible level of service. There will be a significant focus on patient experience and working with the operations team to improve hospital patient satisfaction scores.

Essential Duties and Responsibilities:


+ Establishes and annually reviews standards and work procedures for all staff.


+ Plans work and staffing schedules and areas of work to ensure adequate services are rendered.


+ Assists in the hiring process; interview, hiring and training of new associates.


+ Orients, develops, and supervises all supervisory/housekeeping staff.


+ Conducts regular inspections and makes recommendations to the facility.


+ Conducts monthly reporting of goals, accomplishments, and future plans.


+ Provides staff education and continuous training.


+ Communicates with staff, administration, and other departments.


+ Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)


Qualifications:


+ 4 years of support services, military, housekeeping, and/or facilities maintenance experience.


+ At least 1-3 years of experience preferred in: housekeeping, maintenance, janitorial field; prior management experience required


+ Ability to communicate effectively in written format and oral presentations.


+ Ability to multi-task and prioritize.


+ Proven patient/customer service experience


+ Ability to maintain organization in a changing and stressful environment.


+ Exhibit initiative, responsibility, flexibility, and leadership.


+ Possess a detailed knowledge of contract administration and office procedures.


+ Proficient digital literacy and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.


+ Bachelor’s degree is preferred.






Apply to Crothall today!


Crothall is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Crothall maintains a drug-free workplace.


Applications are accepted on an ongoing basis.


Associates at Crothall are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Flexible Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Req ID: 1300116


Crothall Healthcare


JANELLE C. ALLEN


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