Events & Catering Planning Manager - Compass Group, North America

Bon Appetit






Position Title: Events & Catering Planning Manager


Salary: 85,000-87,000








Our Passion is Food!


At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!










Job Summary



The Events & Catering Manager for Bon Appétit Management Company is responsible for the successful the execution of all events and catering functions. This position will also assist the Sr. Events & Catering Manager/ Director of Events & Catering in supervising the sales and event order communications, scheduling and training of service staff, planning, delivery, set up, clean up, and proper invoicing for all daily events.


POSITION OBJECTIVES:


In the performance of their respective tasks and duties all Assistant Managers are expected to complete the following:


? Perform quality work within deadlines with or without direct supervision


? Interact professionally with other employees, customers and suppliers


? Work effectively as a team contributor on all assignments


? Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations


? Own the end-to-end planning and project management for each event


? Conduct post-event analysis to evaluate the success of each event, gather feedback, and identify areas for improvement. Use data-driven insights to refine future events.


? Creative problem solver who can develop outstanding event concepts that resonate with the target audience


? A positive, can-do attitude. You’re not deterred by minor setbacks and are able to swiftly overcome ambiguity











Major Duties



Daily Operations


? Work collaboratively with all Events & Catering team members across all neighborhoods.


? Ensure that all daily client requests are processed, and fulfilled to client and Bon Appétit expectations.


? Ensure that all Events & Catering standards are met and executed.


? Assist the Events & Catering Sr. Manager / Director of Events & Catering in scheduling hourly personnel appropriately based upon business needs and events, if/when needed.


? Assist the Events & Catering Manager in supervising Events & Catering hourly


? Manage vendor relationships by working with external vendors and processing vendor invoices promptly.


? Manage daily reconciliation of company issued credit card for departmental purchases.


? Assist with management and maintenance of Events & Catering equipment, small wares, décor, supplies, storage spaces and vehicle inventory.


? Collaborate with Chefs in planning and execution of assigned Catering events/requests.


? Manage simultaneous event timelines at once with a strict adherence to agreed-upon deadlines.


? Accommodate last minute client orders and add-ons efficiently and courteously


? Assist in the daily operations of the department.


? Consistent and efficient correspondence, coordination and execution of events while maintaining a professional, calm and composed demeanor.


Supervision and Staff Development


? Assists with supervising all hourly Events & Catering Set-Up Employees and Coordinators.


? Maintain hourly staff payroll in unit timekeeping system Ensures events staff is in proper uniform and adhering to unit specific appearance standards.


? Assists with interviews, hiring, and training staff for Events & Catering positions.


? Monitors all events and ensures proper delivery and pickup times are met.


? Provides feedback and support to employees to further their development. Counsels as necessary.


? Assists with ensuring that all Hiring and Training standards are met and documented for employees, including but not limited to New Hire Packet, Employee Hand Book Sign off Sheet, Fact Training Completion, and Safety Training.


? Will consistently cultivate a culture of inclusion where all team members feel a sense of belonging and can bring their authentic selves to work



Culinary Program


? Works with culinary team to make ensure that all catering menu items meet Bon Appétit’s Sustainability Commitments.


? Works with Culinary team to ensure that portion sizes are standardized and maintained for all functions.


? Ensures that all catering orders and event sheets are distributed and updated clearly for all staff.


? Regularly participates in Events & Catering functions and reviews set up, food display, taste, temperature and ease of use to determine better practices to implement. Works with staff on set up and food display to make sure that all events meet pre-established Great Expectations Catering standards.


Customer Service


? Be the Events & Catering experts to go above and beyond client expectations.


? Represents company in a courteous, efficient, and friendly manner in all customer and employee interactions


? Interact with customers and resolves customer complaints in a friendly and service oriented manner


? Approaches all situations with a can-do attitude and presents solutions not problems.


? Reviews and Responds to all customer comments with in 24 hours of submission


? Relays relevant comments from customers directly to Events & Catering team


? Ability to collaborate with key stakeholders at all different levels of an organization





Minor Duties



Financial Management and Analysis


· Supervises all events and catering account procedures, maintains AR list and works to keep all invoices current, and none to exceed 30 days.


· Generates weekly financial variance report analysis and monthly promotional and marketing recap and revenue generation reports.


· Reviews events pricing and recommends changes quarterly.


Special Events


· Assist Sr. Events & Catering Manager/ Events & Catering Coordinatirs with planning and execution of VIP/Offsite events.


· Assist Sr. Events & Catering Manager/Events & Catering Coordinators with planning and execution of all specialty events.


· Work collaboratively within Events & Catering team to execute specialty events and requests per client needs, budget and unit guidelines.


· Maintains special event marketing collateral and photographs.


· Ability to work both independently and in a collaborative team environment with ease.


FOOD AND SAFETY RESPONSIBILITIES:


? Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures - follows HACCP standards, and temperature records


? Maintains sanitation and orderliness of all equipment, supplies and utensils within work area


? Comply with all health and safety regulations


? Handles food items appropriately during preparation


? Adheres to all Fact training Modules and HACCP procedures


? Attends safety meetings and participates in safety inspections


? Ensures that all injuries and accidents are reported on a timely and accurate basis


Note: Job duties are subject to change as needed.







Qualifications



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


? General Hospitality knowledge and interest in sustainability and sustainable food practices


? At least two years similar work experience


? Excellent organizational and communication skills required.


? Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English with attention to details and grammar.


? Ability to write professional correspondence through email. Highly proficient in Microsoft Word/Excel/Gmail.


? Ability to work at times with minimal supervision, and accomplish tasks without direct instruction, and problem solve for the best solutions


? Ability to work flexible work schedules/shifts based on business demands. This will include working after Cafe hours and/or weekends if needed.


? Guest focused, with a helpful, positive and 'can-do' attitude.


? Be an excellent team player while also showing the drive and enthusiasm to work on their own initiative.


? Self-motivated and work with a sense of urgency, whilst demonstrating excellent attention to detail.


? General Hospitality knowledge with at least three years events and catering management experience.


? Ability to see the big picture and help department scale and grow with integrity.


? Ability to interact with diverse and high-volume customer base in a friendly and efficient manner.


? Ability to operate Web based ordering system, process customer requests, changes to orders, updates and client profiles.


? Possess the ability to meet Bon Appétit unit specific uniform standards for this position.


? Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.


? Track record of high confidentiality, successful relationships, and building trust





Apply to Bon Appetit today!


Bon Appetit is a member of Compass Group USA.


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)


Associates at Bon Appetit are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)



Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.


Applications are accepted on an ongoing basis.


Bon Appetit maintains a drug-free workplace.


Req ID: 1299081


Bon Appetit


BRYAN GONI