Events Banquet Captain - Houston Marriott Westchase

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.   Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.   Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.   Check out this video for more information on our great company!

                  The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! 

Marriott Westchase Hotel is looking for a Experienced Events Banquet Captain

About Us: About Us: At Pyramid Global Hospitality, we believe in the power of our team members. We value, support, and recognize the unique contributions of each individual. By fostering a culture of growth and belonging, we are committed to our team members to excel. 

Position Summary: As a hotel banquet captain, you are responsible for overseeing banquet events, including the banquet servers, bartenders, and the event set-up teams to ensure exceptional guest service and smooth operations. You are the liaison between many different parties, including the events sales manager, vendors, event host, guests, kitchen and service staff, and more as you manage the set-up and break-down of events, ensuring guest satisfaction throughout the banquet event.

Scheduling: This is a Full-Time position that requires open availability, including weekends and holidays. The schedule will change weekly based on events, and will include both AM and PM shifts, to support operational requirements.

Specifically, as the banquet captain your primary responsibilities are the following:

• Oversee all aspects of banquet service, including setup, service and breakdown, in accordance with the event BEO, while ensuring high standards of service and presentation.
• Coordinate with the kitchen and catering staff to ensure timely food preparation and delivery according to event specifications; Ensures final quality check on food and beverage items immediately prior to serving guests
• Provide a warm and welcoming greeting to guest as they arrive; provides general property information and offers heartfelt and sincere thank you farewell for all guests as they depart.
• Manage banquet staff in a professional manner, including assigning tasks, training, and providing guidance to ensure a high level of performance.
• Conduct pre-event meetings with staff to review event BEO details, timelines, and guest expectations.
• Review menu with staff, including how items are prepared, cooking methods and all ingredients, taking into special consideration for any special request, allergies, dietary request or issues.
• Answer guest questions regarding menu items and available beverage options, including menu item ingredients, how the food was prepared, and the cooking methods.
• Monitor and address guest satisfaction during events, addressing any issues or concerns promptly and professionally, informing kitchen and/or management.
• Assist with inventory management, ensuring that all necessary supplies and equipment are available for events.
• Maintain cleanliness and organization of banquet areas, adhering to food safety and sanitation standards and regulations.
• Prepare post-event reports, including attendance, feedback, and any issues encountered for future reference.
• Perform other duties as assigned by the Food and Beverage Director, Banquets Manager or Director of Catering.
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports any issues immediately.

This list is not all inclusive, additional job functions will be shared during interviews.

Supportive Functions: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift to meet business demands. All associates are expected to perform any other duties as requested by management to support other departments and/or operational requirements.

Opportunity for Growth: This position offers exciting opportunities for career growth for those looking for a path to hospitality management within our organization!

Our Culture: Empowered to Make a Difference! At Pyramid Global, we value, support, and recognize the unique contributions of each team member. Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• Ability to effectively understand and communicate in the English language with guest and restaurant staff.
• Strong leadership and communication skills, both written and oral, with ability to convey information and ideas clearly to staff and guests alike.
• Excellent organizational and time management abilities.
• Ability to adapt to changing demands and priorities in a fast-paced environment and respond with a sense of urgency when needed to resolve issues effectively.
• Able to make quick and effective decisions to ensure guest satisfaction and smooth operations.
• Moving up to 50 lbs. frequently, throughout shift, to perform essential job functions.
• Extend arms; frequent reaching, twisting, pulling, bending, and stooping
• Frequently standing, walking, and ascend/descend stairs throughout work shift.
• Moves about the hotel and banquet areas including but not limited to banquet areas, dining rooms, and other event spaces within the hotel, for duration of shift.
• May be exposed to varying noise levels and temperature conditions depending on the events being held.
• Ability to observe and adhere to all Health and Safety regulations and company guidelines for food handling, cross-contamination protocols, and sanitation.

Professional Licenses/Certifications:

• Food Handler Certification and TABC Certification are required.

Experience

• High school diploma or equivalent required; degree in hospitality or related field preferred.
• Previous experience in the position of banquet captain, or similar event leadership role, is required, preferably with a hotel.
• Previous experience in set-up and break-down of events is desired.

Grooming/Uniforms:

• All employees must maintain a neat, clean and well-groomed appearance.
• Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

Excellent Benefits! 

Joining Pyramid Global Hospitality offers a range of enticing benefits, including but not limited to:

• Exclusive Marriott and Pyramid Global Hospitality hotel discounts worldwide at our award-winning hotels.
• Mental wellbeing support for you and your loved ones
• 401k after 90 days, with a company match to 6%
• Performance-based incentives and bonuses
• Generous paid time off
• Professional guidance and support
• Competitive health, dental, and vision insurance plans
• Pet insurance for your furry companions
• Skill-enhancing job training
• Company-paid and Optional Life and Accidental Insurance
• Supplemental Accident, Critical Illness and Hospitalization Plans
• Employee Assistance Program (EAP)
• Health Flexible Spending Account (FSA)

If you are passionate about working in a collaborative team environment with a chance to grow your hospitality career, we invite you to apply for the Banquet Captain position at Pyramid Global Hospitality. Join us and be a part of our journey to make hospitality better!

Houston Marriott Westchase Hotel and Pyramid Global Hospitality is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.